Automate Your IVR, Conveniently Authenticate, and Prevent Fraud
Speech enable your IVR to improve your customers’ experience by allowing the elderly or disabled to speak, instead of key in, requests.
Slash costs by an average of $5-$15 per password reset and account unlock request when the authentication process is automated.
Authentication & Fraud Prevention
Enable your IVR to read dynamic computer data that cannot be pre-recorded, such as prescription or benefit information.
Call Progress Analysis
Tone-based detection to ensure that your predictive dialer or IVR is getting the right message, such as an appointment reminder, to the desired patient.
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Prevent Medical Identity Theft & Insurance Fraud
Measurable Cost Savings
No more lost or forgotten passwords when your customers are able to use their voice to authenticate across all channels.
Speech recognition and authentication allows for self service within the IVR, decreasing call and agent handling times.
Secure Access to Health Data
REAL CUSTOMERS, REAL SOLUTIONS
The LumenVox software suite made it easy to migrate the new application from the test environment and deploy to production.Darrell Perry
Benefits to Your Organization
LumenVox Speech and Authentication solutions remove the frustrations associated with long wait times to speak with an agent and, those associated with identity verification (within an IVR, web application or mobile application), leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money.
On-premise or cloud deployment authentication models that scale to millions and work regardless of language or accents.
Solutions that work with your existing IVR systems and VoiceXML platforms.