Technology for Healthcare
Automate Your IVR, Conveniently Authenticate, and Prevent Fraud
Speech Recognizer
Speech enable your IVR to improve your customers’ experience by allowing the elderly or disabled to speak, instead of key in, requests.
Password Reset
Slash costs by an average of $5-$15 per password reset and account unlock request when the authentication process is automated.
Authentication & Fraud Prevention
Text-to-Speech
Enable your IVR to read dynamic computer data that cannot be pre-recorded, such as prescription or benefit information.
Call Progress Analysis
Tone-based detection to ensure that your predictive dialer or IVR is getting the right message, such as an appointment reminder, to the desired patient.
Read the Latest Case Study
Prevent Medical Identity Theft & Insurance Fraud
Measurable Cost Savings
Unforgettable Identifier
No more lost or forgotten passwords when your customers are able to use their voice to authenticate across all channels.
Improved CX
Speech recognition and authentication allows for self service within the IVR, decreasing call and agent handling times.
Secure Access to Health Data
Prevent unauthorized access to health records and maintain the privacy of medical data to comply with regulations such as HIPAA and the Data Protection Act.
Voice biometrics demonstrates security compliance by ensuring only authorized individuals can access sensitive data, whether it is a physician reviewing electronic health records on their tablet or a patient viewing test results online.
REAL CUSTOMERS, REAL IMPACT
The LumenVox software suite made it easy to migrate the new application from the test environment and deploy to production.
Benefits to Your Organization
LumenVox Speech and Authentication technologies remove the frustrations associated with long wait times to speak with an agent and, those associated with identity verification (within an IVR, web application, or mobile application), leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money.
Flexible
On-premise or cloud deployment authentication models that scale to millions and work regardless of language or accents.
Seamless Integration
Solutions that work with your existing IVR systems and VoiceXML platforms.