Optimize Customer Experience (CX) for Omnichannel Contact Centers
Best-in-Class Contact Center Technology
Conveniently Integrate Into Your Cloud to Ensure Customers Thrive
Empower teams with omnichannel communication strategies that promote self-service, so customers access information quickly and easily.
Maximize agents’ time by automating tasks, enabling them to focus solely on problem-solving with live, human interactions.
Simplify and accelerate digital transformations with our flexible, modular approach to fit your platform’s communication needs.
From speech recognition to authentication, LumenVox technology enables self-service within the IVR, decreasing call and agent handling times.
Take advantage of the reliability and scalability of proven communication technology and integrate easily with a variety of enterprise applications.
REAL CUSTOMERS, REAL IMPACT
For the most part, LumenVox is easy to use and install, but when we did have to call, LumenVox was really responsive in getting us something back.Polly Gurley
Why Choose LumenVox
Using state-of-the-art AI voice technology, you have access to a broad portfolio of voice technology that is secure, scalable, reliable and accessible for any application. Our modular stack also enables you to leverage existing infrastructure as you evolve your platform.
Empower your platform with voice technology that automates and improves the remote customer journey.
Increase customer engagement with voice technology built with the customer in mind.