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Speech Automation

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Multi-Factor Authentication

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Password Reset Webinar Replay

Password Reset Webinar Replay

Did you miss our recent Multifactor Password Reset Benefits and Advantages Webinar?

During the free, hour-long presentation, demo, and Q&A, two of our subject matter experts discussed the advantages of utilizing Multifactor Authentication in your Password Reset solution. Advantages that include:

  • Safeguarding employee and customer information
  • Reducing the time your helpdesk employees spend on password resets
  • Minimizing end-user downtime by providing fast, 24/7 automated service
  • Easy telephony integration
  • Proven return on investment

The Password Reset webinar also provided a live demo featuring the quick and easy voice enrollment and authentication processes as well as a deeper dive into the delivery method, infrastructure components, deployment options, and hardware and software requirements.

If you’re ready to drive down helpdesk costs, reduce support calls, and minimize end-user downtime we invite you to view the complete LumenVox Multifactor Password Reset Webinar now.

***Sprichst du Deutsch? Unser Webinar zum Zurücksetzen von Passwörtern ist jetzt auf Deutsch verfügbar. Genießen! (Do you speak German? Our Password Reset Webinar is now available on demand in German. Enjoy!)***

 

Announcing LumenVox Version 17.0.200

Announcing LumenVox Version 17.0.200

LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have:

  • Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds.
  • Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators to enter maintenance mode from the Dashboard, which permits currently pending requests to be completed, but any new requests will be rejected (to be potentially handled by other ASR servers in the cluster).
  • Added a new feature to the ASR load-balancing mechanism to actively route ASR requests based on the language specified.

Useful for situations where you do not want to be constrained by a specific grammar, or challenged by implementing a more complex and costly Statistical Language Model, the LumenVox Short-Utterance Transcription functionality utilizes a built-in, general Statistical Language Model that has been tuned for everyday use to provide a text representation of supplied audio.

Supporting LumenVox’ commitment to making speech applications more secure and easier to administer, additional enhancements were made to our diagnostic tools and dashboard, including more robust grammar handling within the LumenVox Speech Tuner.

For a comprehensive list of improvements and features released with LumenVox Version 17.0.200, please click here.

If you’d like to watch a previously recorded webinar about the release, including participant Q&A, please click here.