Accompanying the publishing of the third annual Intelliview Report entitled, “2020 Intelligent Authentication and Fraud Prevention Intelliview: Solutions for Emerging Security Threats and CX Challenges” by Opus Research, a webinar “The New Authentication Ecosystem: A Primer,” outlined the research findings and insights, and discussed several key themes addressing voice biometrics, fraud detection, digital orchestration, and continuous authentication.
LumenVox’ Chief Revenue Officer, Shawn Edmunds sat alongside industry experts, Dan Miller and Derek Top of Opus Research, and Matt Smallman of SymNex Consulting to educate enterprise decision-makers who want to identify authentication solutions that remove friction from authentication processes.
The discussion speaks to enterprises who are looking for solutions that involve zero or minimum effort on the part of the customer, while still establishing a trusted communications link with their brand. These enterprises want technology that addresses the top needs and priorities of the end customer, improved satisfaction, and greater security.
The panel focuses on the now urgent issue of environment. In a post-COVID world, there has been a major shift. There is now the requirement of an ecosystem that can adapt and scale at lightning speed. They also answer several key questions from the end user’s perspective: Does voice biometric and other technology work? Will it scale? Will end-users use these services and be happy with the experience?
Other key takeaways include:
- A timeline and continuum of Intelligent Authentication (IAuth)
- An outline of voice technology decision rules
- Trends in IAuth, for employees and consumers
- The impact of COVID and fraud on IAuth
- LumenVox’ unique position in the voice technology market
As the Intelliview report demonstrated and the webinar highlights, LumenVox’ technology, available for both on-premise and cloud deployments, stands as a leader of voice technology–not only creating a better customer experience but also adding trusted layers of security.
Watch the webinar on-demand now.
Have questions? Contact us today!
Did you know that during normal conditions, approximately 30% of Help Desk calls are for routine password resets? With the majority of employees currently working from home, that percentage is set to increase exponentially.
Businesses often find themselves stuck with a password reset process that is costly, time-intensive, insecure, and anything but user–friendly. It’s a pain point that is often overlooked. LumenVox Password Reset provides a fully self-service automated password reset function which requires little effort from the user with only seconds to complete: To reset a password, your employee/user is prompted to speak a short passphrase, and through voice biometrics the user’s claimed identity is validated and the password is reset. The solution is highly secure, utilizing multifactor authentication modalities, including:
Biometrics: This uses something you are – for our solution, it’s your voice.
Knowledge-Based Authentication: This is something you know, such as the name of your first pet, etc.
Push Notification: This is something you have (mobile device, email…).
Computer Certificate: This is something you have and know.
LumenVox Password Reset enables a seamless authentication process that radically improves security and convenience for your remote workforce by reducing labor costs through the automation of Password Resets; providing access to additional custom identity validation methods - works with directory systems and applications such as Active Directory, LDAP, SAP, Oracle and more; and providing your users with multiple options: Phone, Mobile App, Windows Pre-Login Web Portal.
The solution providing employees 24/7/365 accessibility to unlock their accounts, so they can self-heal, even when the Help Desk is closed. It also simplifies integration with directory platforms, IVRs and Help Desk applications and safeguards user information.
Watch the latest LumenVox webinar on-demand now to learn more about how an automated password reset solution can alleviate stress for remote workers
Did you miss our recent Multifactor Password Reset Benefits and Advantages Webinar?
During the free, hour-long presentation, demo, and Q&A, two of our subject matter experts discussed the advantages of utilizing Multifactor Authentication in your Password Reset solution. Advantages that include:
- Safeguarding employee and customer information
- Reducing the time your helpdesk employees spend on password resets
- Minimizing end-user downtime by providing fast, 24/7 automated service
- Easy telephony integration
- Proven return on investment
The Password Reset webinar also provided a live demo featuring the quick and easy voice enrollment and authentication processes as well as a deeper dive into the delivery method, infrastructure components, deployment options, and hardware and software requirements.
If you’re ready to drive down helpdesk costs, reduce support calls, and minimize end-user downtime we invite you to view the complete LumenVox Multifactor Password Reset Webinar now.
***Sprichst du Deutsch? Unser Webinar zum Zurücksetzen von Passwörtern ist jetzt auf Deutsch verfügbar. Genießen! (Do you speak German? Our Password Reset Webinar is now available on demand in German. Enjoy!)***
LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have:
- Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds.
- Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators to enter maintenance mode from the Dashboard, which permits currently pending requests to be completed, but any new requests will be rejected (to be potentially handled by other ASR servers in the cluster).
- Added a new feature to the ASR load-balancing mechanism to actively route ASR requests based on the language specified.
Useful for situations where you do not want to be constrained by a specific grammar, or challenged by implementing a more complex and costly Statistical Language Model, the LumenVox Short-Utterance Transcription functionality utilizes a built-in, general Statistical Language Model that has been tuned for everyday use to provide a text representation of supplied audio.
Supporting LumenVox’ commitment to making speech applications more secure and easier to administer, additional enhancements were made to our diagnostic tools and dashboard, including more robust grammar handling within the LumenVox Speech Tuner.
For a comprehensive list of improvements and features released with LumenVox Version 17.0.200, please click here.
If you’d like to watch a previously recorded webinar about the release, including participant Q&A, please click here.