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Pivot Technology Solutions and LumenVox Enter New Partnership

Pivot Technology Solutions and LumenVox Enter New Partnership

Pivot Technology Services Becomes LumenVox Skills Certified

LumenVox and Pivot announced today that Pivot Technology Services (Pivot) has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Pivot’s capability to deliver high-quality speech solutions based on the LumenVox speech automation suite. Pivot, a trusted provider and integrator of the world’s leading technology solutions and services, utilizes the complimentary LumenVox Automated Speech Recognizer and Text-to-Speech solutions to improve the customer experience and employee productivity within contact center agent portal environments.

“LumenVox is excited to see the facilitation of a large joint opportunity that the evolution of our partnership with Pivot has already brought,” stated Ed Miller, LumenVox CEO, “and we look forward to supporting their development of innovative and dynamic speech-enabled solutions.”

“Becoming LumenVox Skills Certified broadens the benefits for our customers by combining Contact Center solutions design and implementation expertise with the best technologies available. The earned partnership strengthens our strategic position in an underserved niche of the market between traditional VARs on one end and large IT service providers on the other,” stated Jeff Brinckman, Pivot Director of Customer Experience Solutions.

Contact center technologies are ever-evolving. LumenVox Automated Speech Recognizer and Text-to-Speech solutions add functionality and improve capabilities. With Pivot’s expertise and LumenVox’ world-class technology, businesses and their customers can now experience efficient and customized communication.

About Pivot:
Pivot Technology Solutions has created a portfolio of operating companies and partners, differentiated in their respective markets by superior competencies and an unmatched commitment to total customer satisfaction. Through its portfolio companies, Pivot has built an organization with deep knowledge of the industry, an extensive partner network, and the implementation capacity required to take on large and complex projects. Additionally, through Pivot Technology Services, the Company offers a comprehensive portfolio of services on a global scale.

The Customer Experience Solutions Practice provides insight and technology leadership that enables organizations to adapt to changing market conditions in the client care space. Recognizing that 85% of customer interactions flow through the contact center architectures, Pivot helps organizations transform their contact center platforms into a strategic corporate asset that creates competitive advantages.

Interested in learning more about how your organization can leverage LumenVox’ suite of speech and authentication solutions by becoming a LumenVox Skills Certified Partner? Contact us today

The Importance of Brazilian Portuguese

As our relationship with our partners mature, we find ourselves influenced to create and develop for their needs. We do not build something in hopes that our partners will buy it. We listen carefully to those around us and develop to their needs after the proper qualification is secured. Recently there has been a flurry of activity in Central and South America and especially in Brazil. One of our larger partners who have fully integrated our software into their platform, requested we develop a Brazilian Portuguese acoustic model. Given our willingness to please and our understanding of the market potential of undertaking such a venture, we recently agreed and added this to our ever growing list of languages. We used a novel approach to developing this model that we have been researching for quite some time and we think should satisfy most speech recognition applications.

The Brazilian economy is in a state that presents a favorable opportunity to increase automation to maximize their efficiencies. To answer this urgent call, LumenVox has expanded its ASR offering by creating a Brazilian Portuguese language model which will bring the number of ASR languages to 8 and the number of TTS languages to 23. Today LumenVox covers all of the America’s from Cape Horn to Cape Columbia and everywhere in between!

We will be doing a lot more with the Asian TTS languages in the future, once we figure out how to deal with some of the double byte issues in our Media Server. We just entered into QA with our new version so we should be able to share some details with you on this in just a few weeks.