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InfinityCTI Receives LumenVox Partner Skills Certification

March 14, 2016 – LumenVox announced today that InfinityCTI received LumenVox Partner Skills Certification. LumenVox Skills Certification demonstrates InfinityCTI’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. InfinityCTI supports speech-enabled applications on the Avaya Aura® Experience Portal and utilizes the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) to provide a carrier-grade, scalable self-service environment within the Call Center.

“InfinityCTI has been a long standing LumenVox Partner and we are pleased to continue supporting them for both their hosted and premise based speech-enabled solutions,” said LumenVox CEO Ed Miller. “InfinityCTI has continued to grow their expertise to deliver a solid win for the customer.”

InfinityCTI utilizes the LumenVox speech automation suite to provide an Interactive Voice Response (IVR) system to automate membership renewal, card replacement and credit card payment services over the phone for AAA Arizona. The InfinityCTI speech-enabled application increased the call completion rate and reduced the call load in the live AAA Arizona Call Center. The enhanced tuning services provided by InfinityCTI with the LumenVox Speech Application Tuner have helped improve customer satisfaction with the call center and have helped InfinityCTI maintain AAA Arizona as a client.

“We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS,” said InfinityCTI CEO Frank Guthrie. “Coupled with the carrier-grade, scalable and highly reliable LumenVox architecture, it was an easy decision to go with LumenVox.”

About InfinityCTI

InfinityCTI works closely with Avaya and its Partners to provide IVR and CTI development support and solutions. InfinityCTI specializes in customizing telephony software solutions to meet our customer’s needs. InfinityCTI can build customized solutions from the ground up or modify existing solutions to improve your company’s performance and profitability. When looking for a vendor that can provide a wide range of IVR and CTI solutions, look no further than InfinityCTI. InfinityCTI provides both hosted and on premise IVR application solutions and CTI integrations. See more at: http://www.infinitycti.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Mojo Lingo Receives LumenVox Partner Skills Certification

October 12, 2015 – LumenVox announced today that Mojo Lingo received LumenVox Partner Skills Certification. LumenVox Partner Skills Certification demonstrates Mojo Lingo’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite.

“Mojo Lingo offers deep, end-to-end expertise in creating multi-channel applications that take advantage of the full LumenVox portfolio. Their broad-based knowledge and experience allows Mojo Lingo to deliver a wide variety of speech driven applications to the marketplace” commented Jeff Hopper, VP Client Services, LumenVox. Mojo Lingo has implemented a series of speech driven applications on the LumenVox platform which have enhanced mobile and web experiences for customers calling from mobile phones into customer contact centers. “After years of delivering successful projects with LumenVox speech technology, Mojo Lingo is proud to formalize our relationship by becoming LumenVox Skills Certified. LumenVox delivers more than just speech engines. They deliver the tools to tune applications for maximum usability and unparalleled personalized support that have made Mojo Lingo and our clients successful. LumenVox makes a great partner, and we look forward to many more successful speech applications with them in the future” stated Ben Klang, Principle, Mojo Lingo.

About Mojo Lingo

Mojo Lingo specializes in creating multi-channel, contextual real-time communications to improve the customer experience with IVRs and Contact Centers. Mojo Lingo helps carriers, network operators, VoIP providers and enterprises of all sizes connect with their customers while becoming more relevant and compelling. For more information, call +1.404.474.4840 or visit www.mojolingo.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Chrysalis Software Receives LumenVox Partner Skills Certification

Chrysalis Software received LumenVox Partner Skills Certification. LumenVox Partner Skills Certification demonstrates Chrysalis Software’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite.

June 16, 2015 – LumenVox announced today that Chrysalis Software, a Waterfield Technologies Company, received LumenVox Partner Skills Certification. LumenVox Partner Skills Certification demonstrates Chrysalis Software’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Chrysalis Software utilizes the LumenVox Automated Speech Recognizer and Text- to-Speech Server in their solutions.

“Chrysalis brings a depth and breadth of experience to their customers that is difficult to match. They have a comprehensive view of customer service and contact center solutions that spans a wide range of technologies and business problems, allowing them to design and deliver rock solid results for their customers” explained Jeff Hopper, VP of Client Services, LumenVox. Chrysalis Software can integrate the LumenVox speech recognition technology as a component in a comprehensive contact center solution set across any of their major go to market technology partners

Bill Eckert of Chrysalis states: “Chrysalis is thrilled to be working even more closely with LumenVox as we deploy best-of-class voice solutions for our customers. The combination of our application design capabilities and LumenVox’s speech recognition and text-to-speech infrastructure will bring immense value to enterprises looking to provide the best possible customer service.”

About Chrysalis Software

Chrysalis Software, a Waterfield Technologies company, is a premier supplier of contact center professional services and value-added products designed for businesses that want to improve customer service through the latest advances in speech technologies, Interactive Voice Response (IVR) systems, Computer Telephony Integration (CTI) and Contact Center management systems. Chrysalis combines a number of technologies that empower customers to access, retrieve, and manipulate information over any number of channels including voice, sms, email and mobile anytime and anywhere they wish. Chrysalis provides packaged and custom solutions that reduce Contact Center costs while improving the overall customer experience. For more information on Chrysalis Software and its products and services please visit our website at www.chrysalis.net

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com