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Nimblevox Cloud-based IVR Solutions Launches in Australia with Partner OfficeHQ

Inbound and outbound IVR available with OfficeHQ’s virtual receptionist solutions

May 24, 2016 – NewNet, a leading provider of cloud-based inbound and outbound IVR solutions with ringless voicemail announced today the launch of Nimblevox Australia. NewNet’s Australian partner OfficeHQ will offer hosted outbound calling with ringless voicemail, inbound IVR with the Nimblevox Build service creation tool, and other customer care services supporting proactive engagement and cost effective customer care.

Nimblevox makes it easy to create IVR solutions with a graphical VoiceXML-based tool to guide callers to the appropriate destination, provide around the clock answers to questions using speech recognition, offer automated voice surveys and more. Robust outbound dialing with ringless voicemail and speech automation powered by Lumenvox software facilitate proactive outreach over the telephone to unobtrusively leave messages that tend to stand out over alternatives such as email.

“LumenVox is pleased to have NewNet as a partner who provides affordable Interactive Voice Response (IVR) solutions”, said Edward Miller, CEO, LumenVox. “OfficeHQ partnered with NewNet and LumenVox to build a highly scalable, efficient, and effective cloud-based speech application to enhance the user experience for retail customers.”

“Our cloud-based automated customer care resources are an excellent complement to OfficeHQ’s virtual receptionist services,” said Kutluk Uslu, Business Unit President. “OfficeHQ’s ability to provide Nimblevox IVR in Australia allows customers in that region to take advantage of additional features for 24×7 over the telephone support and outbound calling in a pay per use model.”

The Nimblevox solution was tailored for the Australian market with features such as inclusion of Australia’s 11 time zones, bill tracking in Australian dollars and reporting features.

“OfficeHQ has been offering Nimblevox IVR as a value-added feature to our range of call answering services since 2009,” said David Atkinson, Managing Director and CEO for OfficeHQ. “Our ability to now offer Nimblevox IVR as a hosted resource within Australia represents a unique and powerful offering in our market, providing cost effective differentiation from our competitors and engaging automation for our customers.”

About Nimblevox

Nimblevox provides a cost-effective Cloud Communications platform for rapid deployment of inbound and outbound IVR applications. The Nimblevox Build service creation tool offers a graphical user interface for drag and drop creation of VoiceXML-based applications for inbound call automation and outbound notifications. Proactive outreach for alerts, appointment reminders and automated marketing campaigns are efficiently scheduled and launched with Nimblevox Blast. A Ringless Voicemail feature enhances effectiveness and customer experience by avoiding interruptions and allowing the called party to listen to a message at their convenience. For more information, please visit: www.nimblevox.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

About OfficeHQ

OfficeHQ™ provides virtual reception and answering services to individuals and organizations ranging from sole traders and professionals to small business, government, not-for-profit and corporations. Customers can access the service on demand with instantaneous on-line set up with web, Android or iPhone App management. Calls can be transferred anywhere in the world 24×7 with the ability to send an email or Text notification. OfficeHQ™ offers highly trained, locally based receptionists (multi lingual as required), who deliver a professional reception service tailored for specific requirements. For more information, visit www.officehq.com.au

Blueworx Receives LumenVox Partner Platform Compatibility and Skills Certification

May 23, 2016 – LumenVox announced today that Blueworx, a Waterfield Technologies Company, received both LumenVox Partner Platform Compatibility and Skills Certification.

LumenVox Platform Compatibility Certification demonstrates Blueworx’ functional compatibility with the LumenVox suite of speech software. Blueworx and LumenVox have collaborated to test LumenVox ASR (Automated Speech Recognition) and TTS (Text-to-Speech) technologies, ensuring successful integration and platform interoperability in compliance with the IETF MRCP specification. “We are pleased to have completed the successful testing and Certification of the Blueworx platform, which is deployed globally”, commented Ed Miller, CEO of Lumenvox.

LumenVox Partner Skills Certification demonstrates Blueworx’ capability to deliver high quality speech solutions based on the LumenVox speech automation suite. “Blueworx is one of the most stable, reliable and flexible IVR platforms available. The LumenVox Suite is a natural complement to Blueworx and we are pleased to certify this platform and add Blueworx to our growing list of global partners”, stated Jeff Hopper, VP Client Services, LumenVox.

The Blueworx IVR platform drives critical customer interactions and business processes and integrates seamlessly with the LumenVox speech automation suite. Blueworx has deployed hundreds of applications that leverage the power of ASR and TTS. Blueworx is used by some of the largest contact centers and telecommunications service providers in the world.

“Blueworx is excited and proud to be a certified partner with LumenVox,” affirmed John Marino, CEO of Blueworx. “Our efforts to provide the best customer service will be enhanced by this affiliation.”

About Blueworx

Formerly IBM WebSphere Voice Response, Blueworx is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability. Blueworx is used by some of the largest enterprises and Telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more. To learn more, contact us at 888.495.0005 or 918.858.3942 www.blueworx.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Forty 7 Ronin Receives LumenVox Partner Skills Certification

March 21, 2016 – LumenVox announced today that Forty 7 Ronin received LumenVox Partner Skills Certification. LumenVox Skills Certification demonstrates Forty 7 Ronin’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Forty 7 Ronin provides voice solutions supported by the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) on the Genesys, Aspect, and Avaya IVR platforms.

“Forty 7 Ronin’s experience, commitment and skills in speech solution design, deployment and tuning across industry-leading platforms bring unique breadth and knowledge to speech enabled Self Service,” states LumenVox VP of Sales and Business Development, Lisa Cowan. “LumenVox is very excited to welcome Forty 7 Ronin to our family of Skills Certified Partners.”

“LumenVox’ unique combination of high performance speech engines and tools make speech easy to configure, deploy and maintain. Combined with Forty 7 Ronin’s unique tuning methodology and practices, the LumenVox Speech Tuner helps us provide our customers and partners a high value, cost effective approach to deploying and maintaining speech solutions. We are very excited to be a certified LumenVox Partner. Their outstanding products are only exceeded by their wonderful corporate culture. The Forty 7 Ronin team is excited to be a part of the LumenVox family.” — Mark W. Stallings, Managing Partner of the Forty 7 Ronin

About Forty 7 Ronin

Forty 7 Ronin specializes in VUI Design, IVR Development and Speech Recognition. They have developed unique transcription tools and a proven tuning methodology to improve any speech implementation. Forty 7 Ronin has deep expertise in IVR self-service and CTI to the call center whether on Premise using Genesys Composer or in the Genesys Cloud using Genesys Designer. For more information, call +1.719.445.8054 or visit www.forty7ronin.com – See more at: www.forty7ronin.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

InfinityCTI Receives LumenVox Partner Skills Certification

March 14, 2016 – LumenVox announced today that InfinityCTI received LumenVox Partner Skills Certification. LumenVox Skills Certification demonstrates InfinityCTI’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. InfinityCTI supports speech-enabled applications on the Avaya Aura® Experience Portal and utilizes the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) to provide a carrier-grade, scalable self-service environment within the Call Center.

“InfinityCTI has been a long standing LumenVox Partner and we are pleased to continue supporting them for both their hosted and premise based speech-enabled solutions,” said LumenVox CEO Ed Miller. “InfinityCTI has continued to grow their expertise to deliver a solid win for the customer.”

InfinityCTI utilizes the LumenVox speech automation suite to provide an Interactive Voice Response (IVR) system to automate membership renewal, card replacement and credit card payment services over the phone for AAA Arizona. The InfinityCTI speech-enabled application increased the call completion rate and reduced the call load in the live AAA Arizona Call Center. The enhanced tuning services provided by InfinityCTI with the LumenVox Speech Application Tuner have helped improve customer satisfaction with the call center and have helped InfinityCTI maintain AAA Arizona as a client.

“We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS,” said InfinityCTI CEO Frank Guthrie. “Coupled with the carrier-grade, scalable and highly reliable LumenVox architecture, it was an easy decision to go with LumenVox.”

About InfinityCTI

InfinityCTI works closely with Avaya and its Partners to provide IVR and CTI development support and solutions. InfinityCTI specializes in customizing telephony software solutions to meet our customer’s needs. InfinityCTI can build customized solutions from the ground up or modify existing solutions to improve your company’s performance and profitability. When looking for a vendor that can provide a wide range of IVR and CTI solutions, look no further than InfinityCTI. InfinityCTI provides both hosted and on premise IVR application solutions and CTI integrations. See more at: http://www.infinitycti.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Mojo Lingo Receives LumenVox Partner Skills Certification

October 12, 2015 – LumenVox announced today that Mojo Lingo received LumenVox Partner Skills Certification. LumenVox Partner Skills Certification demonstrates Mojo Lingo’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite.

“Mojo Lingo offers deep, end-to-end expertise in creating multi-channel applications that take advantage of the full LumenVox portfolio. Their broad-based knowledge and experience allows Mojo Lingo to deliver a wide variety of speech driven applications to the marketplace” commented Jeff Hopper, VP Client Services, LumenVox. Mojo Lingo has implemented a series of speech driven applications on the LumenVox platform which have enhanced mobile and web experiences for customers calling from mobile phones into customer contact centers. “After years of delivering successful projects with LumenVox speech technology, Mojo Lingo is proud to formalize our relationship by becoming LumenVox Skills Certified. LumenVox delivers more than just speech engines. They deliver the tools to tune applications for maximum usability and unparalleled personalized support that have made Mojo Lingo and our clients successful. LumenVox makes a great partner, and we look forward to many more successful speech applications with them in the future” stated Ben Klang, Principle, Mojo Lingo.

About Mojo Lingo

Mojo Lingo specializes in creating multi-channel, contextual real-time communications to improve the customer experience with IVRs and Contact Centers. Mojo Lingo helps carriers, network operators, VoIP providers and enterprises of all sizes connect with their customers while becoming more relevant and compelling. For more information, call +1.404.474.4840 or visit www.mojolingo.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Chrysalis Software Receives LumenVox Partner Skills Certification

Chrysalis Software received LumenVox Partner Skills Certification. LumenVox Partner Skills Certification demonstrates Chrysalis Software’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite.

June 16, 2015 – LumenVox announced today that Chrysalis Software, a Waterfield Technologies Company, received LumenVox Partner Skills Certification. LumenVox Partner Skills Certification demonstrates Chrysalis Software’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Chrysalis Software utilizes the LumenVox Automated Speech Recognizer and Text- to-Speech Server in their solutions.

“Chrysalis brings a depth and breadth of experience to their customers that is difficult to match. They have a comprehensive view of customer service and contact center solutions that spans a wide range of technologies and business problems, allowing them to design and deliver rock solid results for their customers” explained Jeff Hopper, VP of Client Services, LumenVox. Chrysalis Software can integrate the LumenVox speech recognition technology as a component in a comprehensive contact center solution set across any of their major go to market technology partners

Bill Eckert of Chrysalis states: “Chrysalis is thrilled to be working even more closely with LumenVox as we deploy best-of-class voice solutions for our customers. The combination of our application design capabilities and LumenVox’s speech recognition and text-to-speech infrastructure will bring immense value to enterprises looking to provide the best possible customer service.”

About Chrysalis Software

Chrysalis Software, a Waterfield Technologies company, is a premier supplier of contact center professional services and value-added products designed for businesses that want to improve customer service through the latest advances in speech technologies, Interactive Voice Response (IVR) systems, Computer Telephony Integration (CTI) and Contact Center management systems. Chrysalis combines a number of technologies that empower customers to access, retrieve, and manipulate information over any number of channels including voice, sms, email and mobile anytime and anywhere they wish. Chrysalis provides packaged and custom solutions that reduce Contact Center costs while improving the overall customer experience. For more information on Chrysalis Software and its products and services please visit our website at www.chrysalis.net

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

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