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M&C Associates and LumenVox Enter New Partnership

M&C Becomes LumenVox Skills Certified

August 3, 2017, Hauppauge, NY: M&C Associates announced today it has officially become a LumenVox Skills Certified Partner. LumenVox Skills Certification demonstrates M&C Associates’ capability to deliver high quality speech solutions based on the LumenVox speech automation suite.

M&C and LumenVox have been working on collaborative projects in vertical markets. Together, they are adding speech recognition capabilities to self-service applications and contact center services with sophistication that is breaking new ground with tuning abilities, grammars, and more that bring speech recognition to the highest level.

“M&C offers deep expertise in creating, deploying and supporting speech-enabled applications that take advantage of the full LumenVox portfolio. Their broad-based knowledge and many years of experience allows M&C to deliver a wide variety of speech based applications to the marketplace,” commented Ed Miller, CEO of LumenVox. “M&C is known for their commitment to customer satisfaction, quality and value, and ease of doing business. We are pleased to welcome M&C as a LumenVox Skills Certified partner.”

M&C Associates provides voice solutions supported by the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) on the Avaya IVR platforms, and also on Genesys and Cisco platforms.

M&C has been offering decades of experience with subject matter expertise in IVR and Contact Center deployments, and proven technologies that meet and exceed customer requirements. “Add the LumenVox speech automation suite, and this partnership represents a mutual respect for the way we do business, and our best in class services.” says Lou Marianacci, CEO and President, M&C Associates LLC. It was Veronica Fernandez, M&C Senior Application Developer, who successfully completed all of the steps in this process to become personally certified, and then proceeded certification for M&C Associates. “On behalf of all of us, congratulations on being LumenVox Certified, Veronica! Your dedication and achievement is a success for M&C as well. These skillsets and expertise are what our loyal customers and Business Partners have come to know and expect from M&C for over 15 years as they’ve grown with us – thank you,” says Lou Marianacci, CEO and President of M&C Associates, LLC.

“Having successfully completed all the steps in this process, both you and your company are officially LumenVox Skills Certified Partners,” says Jeff Hopper, Vice President, Client Services and Lisa Cowan, Vice President, Sales & Business Development, LumenVox. “Thank you for making this investment in our partnership. On behalf of the entire team at LumenVox, let us extend our congratulations. We welcome you and look forward to continuing our work together!”

M&C continues to grow and transform through its partnerships, new technologies, advancements in professional services, and customer’s requests for more sophisticated implementations. Customers and Business Partners are loyal because they believe in the success they’ve achieved through automation, technology, and services – implemented, installed and maintained by M&C Associates.

About M&C Associates LLC

M&C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to enterprises, government agencies, and service providers across the United States and Canada. With over 30 years of experience in IVR system and Contact Center deployments worldwide, we have a keen understanding of customer requirements and are proud of our successes in meeting and exceeding their expectations. We provide a full suite of services and solutions for the Genesys CX Platform, Avaya Voice Portal and Contact Center – AAEP, AACC, and MPS 500/1000, and legacy platforms Nortel Symposium and VPS. M&C offers business consulting services, program management, system design, application design and development, advanced speech design and implementation, CTI and web solutions integration. We assist clients with migration of existing applications to a new platform, or a complete from the ground-up system redesign to take advantage of newer technologies. Please contact us with any questions about our company, products and services.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Announcing LumenVox 15.1

San Diego, California – January 31, 2017 – LumenVox is excited to announce the release of LumenVox Version 15.1. In this release, German has been added to the LumenVox Automated Speech Recognition (ASR) library. In addition, LumenVox has made significant improvements to overall pronunciation generation and processing for the Canadian French, British English, Brazilian Portuguese, Mexican Spanish, Columbian Spanish and Indian English ASR languages, expanding our commitment to our customers and partners across the globe.

The LumenVox 15.1 product suite now includes Text-To-Speech (TTS) Load Distribution to allow for load balancing for both ASR and TTS resources from a single Media Server. Also added are multi-tenant enhancements to the LumenVox Media Server as well as enhanced SNMP Features and several Speech Tuner enhancements. Another key enhancement allows for licenses to be released prior to sending MRCP responses.

LumenVox continues to make improvements to our diagnostic tools, supporting our commitment to making speech easier to administer, manage and support. With LumenVox 15.1, users can add file attachments (network trace logs, etc.) to diagnostic reports sent to LumenVox Technical Support team to allow for faster case resolution.

“Our commitment to responsiveness and resolution for our customers and partners is reflected in the tools we design to streamline our Support process,” said Jeff Hopper, VP Client Services. “This focus on continual improvement is highlighted by our cumulative Net Promoter Score (NPS) of 89, and 2016 NPS result of 92.”

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

LumenVox 15.0 Now Available

San Diego, California – October 6, 2016 – LumenVox is pleased to announce celebration of our 15th year in business with the release of Version 15.0 of the LumenVox product suite.

Highlights of the LumenVox 15.0 product suite include a new grammar compilation engine providing improved performance within the Automated Speech Recognizer (ASR). Extensive security enhancements have also been added to the LumenVox Dashboard as well as updates to our Flexible Licensing communications. Version 15.0 also introduces additional administrative and diagnostic functionality, including SNMP support with new monitoring of server communications, license failures and system events, all with configurable trap notifications.

LumenVox realizes that performance metrics are key to maintaining quality customer experience and in Version 15.0, we have added Key Performance Indicators (KPI) to allow system metrics to be recorded over time. In addition, the Media Server now has Call Detail Record (CDR) logging which provides in-depth information about individual call sessions. This functionality is useful in supporting Multi-Tenant environments. LumenVox has also added 42 new built-in grammars for all of their supported languages.

“I am proud that LumenVox is celebrating our fifteenth year as the leading alternative provider of speech technology and enablement tools. Many of the enhancements incorporated into LumenVox 15.0 have been driven by partner feedback and requests”, states Ed Miller, CEO, LumenVox. “We strive to deliver superior Total Cost of Ownership (TCO) by making speech more affordable and easier to implement.”

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Nimblevox Cloud-based IVR Solutions Launches in Australia with Partner OfficeHQ

Inbound and outbound IVR available with OfficeHQ’s virtual receptionist solutions

May 24, 2016 – NewNet, a leading provider of cloud-based inbound and outbound IVR solutions with ringless voicemail announced today the launch of Nimblevox Australia. NewNet’s Australian partner OfficeHQ will offer hosted outbound calling with ringless voicemail, inbound IVR with the Nimblevox Build service creation tool, and other customer care services supporting proactive engagement and cost effective customer care.

Nimblevox makes it easy to create IVR solutions with a graphical VoiceXML-based tool to guide callers to the appropriate destination, provide around the clock answers to questions using speech recognition, offer automated voice surveys and more. Robust outbound dialing with ringless voicemail and speech automation powered by Lumenvox software facilitate proactive outreach over the telephone to unobtrusively leave messages that tend to stand out over alternatives such as email.

“LumenVox is pleased to have NewNet as a partner who provides affordable Interactive Voice Response (IVR) solutions”, said Edward Miller, CEO, LumenVox. “OfficeHQ partnered with NewNet and LumenVox to build a highly scalable, efficient, and effective cloud-based speech application to enhance the user experience for retail customers.”

“Our cloud-based automated customer care resources are an excellent complement to OfficeHQ’s virtual receptionist services,” said Kutluk Uslu, Business Unit President. “OfficeHQ’s ability to provide Nimblevox IVR in Australia allows customers in that region to take advantage of additional features for 24×7 over the telephone support and outbound calling in a pay per use model.”

The Nimblevox solution was tailored for the Australian market with features such as inclusion of Australia’s 11 time zones, bill tracking in Australian dollars and reporting features.

“OfficeHQ has been offering Nimblevox IVR as a value-added feature to our range of call answering services since 2009,” said David Atkinson, Managing Director and CEO for OfficeHQ. “Our ability to now offer Nimblevox IVR as a hosted resource within Australia represents a unique and powerful offering in our market, providing cost effective differentiation from our competitors and engaging automation for our customers.”

About Nimblevox

Nimblevox provides a cost-effective Cloud Communications platform for rapid deployment of inbound and outbound IVR applications. The Nimblevox Build service creation tool offers a graphical user interface for drag and drop creation of VoiceXML-based applications for inbound call automation and outbound notifications. Proactive outreach for alerts, appointment reminders and automated marketing campaigns are efficiently scheduled and launched with Nimblevox Blast. A Ringless Voicemail feature enhances effectiveness and customer experience by avoiding interruptions and allowing the called party to listen to a message at their convenience. For more information, please visit: www.nimblevox.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

About OfficeHQ

OfficeHQ™ provides virtual reception and answering services to individuals and organizations ranging from sole traders and professionals to small business, government, not-for-profit and corporations. Customers can access the service on demand with instantaneous on-line set up with web, Android or iPhone App management. Calls can be transferred anywhere in the world 24×7 with the ability to send an email or Text notification. OfficeHQ™ offers highly trained, locally based receptionists (multi lingual as required), who deliver a professional reception service tailored for specific requirements. For more information, visit www.officehq.com.au

Blueworx Receives LumenVox Partner Platform Compatibility and Skills Certification

May 23, 2016 – LumenVox announced today that Blueworx, a Waterfield Technologies Company, received both LumenVox Partner Platform Compatibility and Skills Certification.

LumenVox Platform Compatibility Certification demonstrates Blueworx’ functional compatibility with the LumenVox suite of speech software. Blueworx and LumenVox have collaborated to test LumenVox ASR (Automated Speech Recognition) and TTS (Text-to-Speech) technologies, ensuring successful integration and platform interoperability in compliance with the IETF MRCP specification. “We are pleased to have completed the successful testing and Certification of the Blueworx platform, which is deployed globally”, commented Ed Miller, CEO of Lumenvox.

LumenVox Partner Skills Certification demonstrates Blueworx’ capability to deliver high quality speech solutions based on the LumenVox speech automation suite. “Blueworx is one of the most stable, reliable and flexible IVR platforms available. The LumenVox Suite is a natural complement to Blueworx and we are pleased to certify this platform and add Blueworx to our growing list of global partners”, stated Jeff Hopper, VP Client Services, LumenVox.

The Blueworx IVR platform drives critical customer interactions and business processes and integrates seamlessly with the LumenVox speech automation suite. Blueworx has deployed hundreds of applications that leverage the power of ASR and TTS. Blueworx is used by some of the largest contact centers and telecommunications service providers in the world.

“Blueworx is excited and proud to be a certified partner with LumenVox,” affirmed John Marino, CEO of Blueworx. “Our efforts to provide the best customer service will be enhanced by this affiliation.”

About Blueworx

Formerly IBM WebSphere Voice Response, Blueworx is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability. Blueworx is used by some of the largest enterprises and Telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more. To learn more, contact us at 888.495.0005 or 918.858.3942 www.blueworx.com.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

LumenVox 14.2 Now Available

With the release of LumenVox 14.2 we now have 57 Text-To-Speech (TTS) voices available. The new additions include a Polish Female “Agnieszka” and “Ewa” voices, a Polish Male “Jacek” voice and an American English Male Child “Justin” voice. LumenVox TTS now covers 24 languages, expanding our commitment to our customers and partners across the globe.

In LumenVox 14.2, the popular Dashboard configuration utility has been further extended to provide more configuration options, including the ability to configure the “client property” settings, making it even easier for users to configure LumenVox servers. In addition, a helpful new feature that allows the LumenVox Manager Service to be restarted directly through the Dashboard interface was also added.

“Our continued drive towards excellence within our products, offering ease-of-use installation, configuration and diagnostic solutions to our partners continues to be recognized by the market”, explains Nigel Quinnin, VP Development, LumenVox. “The positive feedback we continue to receive reflects our constant attention to detail. This version 14.2.100 release is yet another example of our mission to provide users accurate, affordable and scalable speech solutions.”

After receiving valuable feedback from some of our more technical users, we have added two new features to our Speech Tuner, offering more control over the naming of saved audio files as well as a flexible new accuracy classification feature, which allows users to see the hypothetical effects on individual interactions if the confidence threshold were to be changed.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

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