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Spotlight on Active Authentication During Genesys AppFoundry Partner Demo Battle

Spotlight on Active Authentication During Genesys AppFoundry Partner Demo Battle

Last month LumenVox had the honor of being selected as one of only 8 Genesys Appfoundry partners to compete in the Genesys Appfoundry Partner Demo Battle in Amsterdam at G-Summit Europe. While we may not have walked away with the title of “AppFoundry App of the Year,” with over 25 AppFoundry partners in attendance and many more that had applied to participate in the battle, LumenVox was extremely proud to snag a close third for our presentation on active voice biometric authentication for Genesys PureCloud!

For those who couldn’t attend the event and see us participate in the Genesys Appfoundry Partner Demo Battle, you can read the highlights below:

During our 7-minute chance to shine, the LumenVox team was able to briefly share:

  • A demonstration of LumenVox Active Authentication in the Genesys PureCloud environment
  • Key features about the technology behind LumenVox Active Voice Authentication for Genesys PureCloud, including:
    • Signal processing and speech modeling algorithms that are state-of-the-art
    • Customizable text-dependent phrases (e.g. “My voice is my password at ABC Bank”) that are text-prompted for liveness detection
    • The capability to run on servers with mobile client for flexible deployment
    • Flexible integration – web services including support for both SOAP and REST
    • Out-of-the-box tuned language packs for major languages
    • Multiple channel integration, allowing for very board application scenarios
    • 1:1 Authentication and 1:N identification
  • Use cases that are ideally suited for active voice biometric authentication:
    • Password Reset – A common IT helpdesk task that is easily automated, yielding high ROI
    • IVR Self-Service – Modernize your IVR Applications using voice biometrics to reduce friction and secure validation
    • Agent Caller Interactions – Increase both customer and agent satisfaction by authenticating callers using their voice
  • And, a bit about who we are – LumenVox is a global speech automation and authentication company that holds over 85 key industry patents with quick startup/immediate impact solutions designed to:
    • Increase employee efficiency
    • Improve customer experiences
    • Provide highly accurate and convenient voice biometric authentication to keep fraudsters out

If you have any questions about LumenVox Active Authentication for Genesys PureCloud and how your organization can benefit from reduced fraud and enhanced customer experience, we invite you to email us at GenesysSales@LumenVox. You may also watch our latest webinar here, read our latest guest post on the Genesys blog here, or visit the LumenVox listing in the Appfoundry Marketplace.