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LumenVox Launches Active Voice Authentication on Genesys AppFoundry

LumenVox Launches Active Voice Authentication on Genesys AppFoundry

LumenVox Active Voice Authentication combines with Genesys Customer Experience Platform to provide highly flexible and scalable authentication solutions to call centers

LumenVox has announced Active Voice Authentication is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Genesys® is the global leader in omnichannel customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.

The Active Voice Authentication easily integrates with Genesys Cloud™, to further protect the contact center and provide increased security to each interaction. With the ability to deliver advanced workflows and business rules, it can create a multitude of specialized text-dependent and text-prompted solutions. Plus, the platform is compatible with any Interactive Voice Response (IVR), web, or mobile application.

“Contact centers are increasingly vulnerable to the prevalence of social media data and the subsequent fraudulent attacks that result in account takeover. Our Active Voice Authentication system is a direct answer to the urgent need to protect and defend their customers. Our addition to the Genesys Cloud portfolio as an AppFoundry Premium Application means LumenVox can now offer Genesys customers a robust integrative authentication technology to accomplish just this,” said Edward Miller, CEO of LumenVox.

Using both highly flexible and scalable active voice biometric authentication solutions, contact centers that have incorporated LumenVox’ Active Voice Authentication report significantly reduced fraudulent activity, a dramatically improved customer experience and a lower agent handling time.

The LumenVox Active Voice Authentication is now available with Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, that helps organizations provide better experiences to their customers and employees. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation.

LumenVox has also recently enhanced its partnership with Genesys by becoming an AppFoundry Managed Partner, selected as one of just 20 other elite members in the Genesys program.

To learn more about the specific features and benefits of LumenVox Active Authentication visit the LumenVox page on the Genesys AppFoundry.

Read the official release here.

About LumenVox: 
LumenVox transforms customer communication. Our flexible and cost-effective technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.

Spotlight on Active Authentication During Genesys AppFoundry Partner Demo Battle

Spotlight on Active Authentication During Genesys AppFoundry Partner Demo Battle

Last month LumenVox had the honor of being selected as one of only 8 Genesys Appfoundry partners to compete in the Genesys Appfoundry Partner Demo Battle in Amsterdam at G-Summit Europe. While we may not have walked away with the title of “AppFoundry App of the Year,” with over 25 AppFoundry partners in attendance and many more that had applied to participate in the battle, LumenVox was extremely proud to snag a close third for our presentation on active voice biometric authentication for Genesys PureCloud!

For those who couldn’t attend the event and see us participate in the Genesys Appfoundry Partner Demo Battle, you can read the highlights below:

During our 7-minute chance to shine, the LumenVox team was able to briefly share:

  • A demonstration of LumenVox Active Authentication in the Genesys PureCloud environment
  • Key features about the technology behind LumenVox Active Voice Authentication for Genesys PureCloud, including:
    • Signal processing and speech modeling algorithms that are state-of-the-art
    • Customizable text-dependent phrases (e.g. “My voice is my password at ABC Bank”) that are text-prompted for liveness detection
    • The capability to run on servers with mobile client for flexible deployment
    • Flexible integration – web services including support for both SOAP and REST
    • Out-of-the-box tuned language packs for major languages
    • Multiple channel integration, allowing for very board application scenarios
    • 1:1 Authentication and 1:N identification
  • Use cases that are ideally suited for active voice biometric authentication:
    • Password Reset – A common IT helpdesk task that is easily automated, yielding high ROI
    • IVR Self-Service – Modernize your IVR Applications using voice biometrics to reduce friction and secure validation
    • Agent Caller Interactions – Increase both customer and agent satisfaction by authenticating callers using their voice
  • And, a bit about who we are – LumenVox is a global speech automation and authentication company that holds over 85 key industry patents with quick startup/immediate impact solutions designed to:
    • Increase employee efficiency
    • Improve customer experiences
    • Provide highly accurate and convenient voice biometric authentication to keep fraudsters out

If you have any questions about LumenVox Active Authentication for Genesys PureCloud and how your organization can benefit from reduced fraud and enhanced customer experience, we invite you to email us at GenesysSales@LumenVox. You may also watch our latest webinar here, read our latest guest post on the Genesys blog here, or visit the LumenVox listing in the Appfoundry Marketplace.