May 23, 2016 – LumenVox announced today that Blueworx, a Waterfield Technologies Company, received both LumenVox Partner Platform Compatibility and Skills Certification.
LumenVox Platform Compatibility Certification demonstrates Blueworx’ functional compatibility with the LumenVox suite of speech software. Blueworx and LumenVox have collaborated to test LumenVox ASR (Automated Speech Recognition) and TTS (Text-to-Speech) technologies, ensuring successful integration and platform interoperability in compliance with the IETF MRCP specification. “We are pleased to have completed the successful testing and Certification of the Blueworx platform, which is deployed globally”, commented Ed Miller, CEO of Lumenvox.
LumenVox Partner Skills Certification demonstrates Blueworx’ capability to deliver high quality speech solutions based on the LumenVox speech automation suite. “Blueworx is one of the most stable, reliable and flexible IVR platforms available. The LumenVox Suite is a natural complement to Blueworx and we are pleased to certify this platform and add Blueworx to our growing list of global partners”, stated Jeff Hopper, VP Client Services, LumenVox.
The Blueworx IVR platform drives critical customer interactions and business processes and integrates seamlessly with the LumenVox speech automation suite. Blueworx has deployed hundreds of applications that leverage the power of ASR and TTS. Blueworx is used by some of the largest contact centers and telecommunications service providers in the world.
“Blueworx is excited and proud to be a certified partner with LumenVox,” affirmed John Marino, CEO of Blueworx. “Our efforts to provide the best customer service will be enhanced by this affiliation.”
Formerly IBM WebSphere Voice Response, Blueworx is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability. Blueworx is used by some of the largest enterprises and Telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more. To learn more, contact us at 888.495.0005 or 918.858.3942 www.blueworx.com.
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com