Stay up to Date on All the Latest Speech and Authentication News
Right now, customers crave communication. LumenVox Call Progress Analysis (CPA) is a technology that delivers proactive outbound phone messages with incredible accuracy, enabling businesses to give their customers the information they need exactly when they need it....read more
The LumenVox team comes from a wide range of backgrounds with a diverse set of skills. As LumenVox continues to expand, with increased productivity and the anticipation of growing Natural Language Understanding products, we have made Research and Development a...read more
Speech technology can truly bring the customer experience to life, but it takes a unique blend of creativity, technology, and hardware to do so. We recently interviewed LumenVox Software Engineer Shaun McThomas to gain his perspective on the art of integrating speech...read more
There are three key issues on credit unions’ minds right now: Fraud, operations, and member experience. Fraud is a rising issue due to uncertain economic times. Operational efficiencies are a high priority because the contact center is now being inundated with...read more
It was recently announced that a biometric data privacy suit implicated the voice biometrics company, Pindrop. According to the plaintiffs, informed consent requirements were not followed when collecting, storing, and utilizing voiceprints to authenticate customers...read more
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