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LumenVox Blog

Stay up to Date on All the Latest Speech and Authentication News

LumenVox Continues to Invest in Research and Development

The LumenVox team comes from a wide range of backgrounds with a diverse set of skills. As LumenVox continues to expand, with increased productivity and the anticipation of growing Natural Language Understanding products, we have made Research and Development a...

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The Art of Speech & a Conversational IVR

Speech technology can truly bring the customer experience to life, but it takes a unique blend of creativity, technology, and hardware to do so. We recently interviewed LumenVox Software Engineer Shaun McThomas to gain his perspective on the art of integrating speech...

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3 Key Strategies for Credit Unions {in the Time of COVID}

There are three key issues on credit unions’ minds right now: Fraud, operations, and member experience. Fraud is a rising issue due to uncertain economic times. Operational efficiencies are a high priority because the contact center is now being inundated with...

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On Voice Biometric Privacy and Informed Consent

It was recently announced that a biometric data privacy suit implicated the voice biometrics company, Pindrop. According to the plaintiffs, informed consent requirements were not followed when collecting, storing, and utilizing voiceprints to authenticate customers...

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