Stay up to Date on All the Latest Speech and Authentication News
There are three key issues on credit unions’ minds right now: Fraud, operations, and member experience. Fraud is a rising issue due to uncertain economic times. Operational efficiencies are a high priority because the contact center is now being inundated with...read more
It was recently announced that a biometric data privacy suit implicated the voice biometrics company, Pindrop. According to the plaintiffs, informed consent requirements were not followed when collecting, storing, and utilizing voiceprints to authenticate customers...read more
Clive Summerfield Named Managing Director of Europe, Middle East, Africa, Australia & New Zealand for LumenVox
LumenVox has announced the naming of Dr. Clive Summerfield as Managing Director of Europe, Middle East, Africa, Australia & New Zealand (EMEA-ANZ). The LumenVox executive team has spent years recruiting and assembling the most talented voice technology team in the...read more
Voice biometrics provides a robust layer of security for contact centers, using the physical and behavioral characteristics of a voice to verify claimed identities. But just as businesses are adopting new voice biometric technology, fraudsters continue to advance and...read more
Did you know that during normal conditions, approximately 30% of Help Desk calls are for routine password resets? With the majority of employees currently working from home, that percentage is set to increase exponentially. Businesses often find themselves stuck...read more
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