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LumenVox wins 3 prestigious Speech Technology Magazine’s People’s Choice Awards

LumenVox wins 3 prestigious Speech Technology Magazine’s People’s Choice Awards

LumenVox, a global leader in speech and authentication solutions, was named a top vendor of Biometrics, Speech Recognition and Text-to-Speech in Speech Technology Magazine’s 2nd Annual People’s Choice Awards. Being recognized as users’ top three favorite vendors reflects LumenVox’ reputation as a pioneer in the market and their commitment to providing innovative, natural and intelligent customer experiences.

Speech Technology Magazine’s People’s Choice Awards showcases voice-based technology companies that their readers feel demonstrate excellence, innovation and industry influence with the best technology, products and services. LumenVox won the awards in major categories that speak to the current direction of the market. Voice biometrics provides significant improvement in the security of remote channels, just as Speech Recognition and Text to Speech greatly enhance self-service capabilities.

“It’s an honor to once again be acknowledged by the people who use our technology. Since last year’s awards, LumenVox has continued to deploy and support superior speech and authentication solutions worldwide, including active/passive voice biometric authentication, automated password reset and fraud detection,” said Edward Miller, CEO of Lumenvox. “These awards further demonstrate our role as leaders in the voice industry and drive our resolution to continually improve the customer experience.”

“This year marks the 25th anniversary of Speech Technology magazine’s founding, and the industry is showing no signs of slowing down when it comes to technological innovation,” said Leonard Klie, Speech Technology magazine’s editor. “From consumer electronics to business technology vendors, this year’s winners of the People’s Choice Awards demonstrate the industry’s best and show just how diverse, useful, and popular voice technology has become today.“

The Speech Technology Magazine’s People’s Choice Awards recognizes key industry influencers working within the speech technology market. For the full list of winners, go here.

View the official press release here. Questions about our solutions? Contact us.

LumenVox assists its ASR customers by providing free bursting ports

LumenVox assists its ASR customers by providing free bursting ports

In response to COVID-19 and its burden upon our customers, we wanted to do our part. As of today, LumenVox Advanced Speech Recognition (ASR) customers who have a maintenance agreement can use up to a 50% increase of their current ASR license volume, at no additional cost, for 60 days.

It’s imperative to stay connected to your customers right now. During this uncertain time, LumenVox remains flexible and committed to serving our partners and customers, making sure your service remains seamless, as demand and dependency upon remote channels increases.

“We hope that this flexibility to our licensing allows for increased automation and alleviates some of the contact center stress we are experiencing during COVID-19. This is just one way we can help come together and support one another.”

-Edward Miller, CEO of LumenVox.

This free bursting also demonstrates our commitment to both outstanding customer service and meaningful support, from speech application development to deployment and daily use.

LumenVox ASR is a software solution that converts spoken audio into text. Its ability to recognize naturally spoken language and its tuning flexibility set the technology apart as an industry standard. With LumenVox ASR, user experiences improve, and completion rates rise. To accompany this technology, we provide a wide selection of licensing options, including per-port, monthly subscription, use-based, bursting and Software as a Service (SaaS).

LumenVox is also directly addressing one of the major issues resulting from COVID-19, a spike in fraudulent attacks on contact centers, with Fraud Scanner, a voice-based fraud detection tool. Learn more about this fraud detection strategy here.

To further discuss your licensing needs, or to inquire about any of our solutions, contact a service representative here.

You can read a message from our CEO further detailing our response to COVID-19 here.

LumenVox Partners with OneVault to Deliver Biometrics Solutions to African Market

LumenVox Partners with OneVault to Deliver Biometrics Solutions to African Market

LumenVox and OneVault partner to deliver state of the art Voice Biometrics

San Diego, CA, United States and Johannesburg, South Africa – LumenVox, a global leader in speech and authentication solutions, has partnered with South African industry leader OneVault to deliver state of the art Voice Biometrics solutions.

OneVault has been implementing Voice Biometric solutions in the South African marketplace for over 8 years. The company is consistently pushing the envelope with their technology, recently offering innovative multifactor authentication with the integration of biometrics into identity management platforms. As remote authentication becomes a business imperative, especially in Africa, OneVault is meeting the demand for secure technical and commercial biometric solutions.

Partnering with LumenVox, OneVault is now able to utilize LumenVox’ Voice Biometric algorithms, expertly crafted by the LumenVox team. The proprietary LumenVox technology will provide OneVault the opportunity to offer authentication solutions across a range of innovative channels and use cases. With this integration, OneVault can continue to deliver optimized and tailored biometric solutions, but with greater flexibility and agility, for enhanced productivity and protection.

“At OneVault we believe in the power of strengthening authentication. We are thrilled to be working with LumenVox to deliver cutting-edge biometric modalities that are so urgently needed by businesses to provide their customers with a convenient and secure channel,” said Paul Hutton, CEO of OneVault.

“OneVault and LumenVox bring a world of experience and insight into the biometrics field. Together I am confident we can fill a major gap within the biometrics market, specifically when it comes to tailored integration. OneVault has a proven track record of successful rollouts and meticulous tuning. Our technology combined with their conscientious team of experts will result in exciting development,” said Edward Miller, CEO of LumenVox.

The partnership between OneVault and LumenVox, has already facilitated the development of technological initiatives with the likes of South African Fraud Prevention Services (SAFPS) and Contactable. Together they look forward to broadening the traditional application of voice biometrics.

About OneVault

OneVault unlocks the power of the human voice to provide the most secure remote authentication channels available in the market today. They have developed a set of core competencies and IP unique across the African market. OneVault offers their clients secure, accessible, third-factor authentication that integrates convenience, efficiency and unparalleled peace of mind for both clients and customers.

Read the full release here.

LumenVox Launches Active Voice Authentication on Genesys AppFoundry

LumenVox Launches Active Voice Authentication on Genesys AppFoundry

LumenVox Active Voice Authentication combines with Genesys Customer Experience Platform to provide highly flexible and scalable authentication solutions to call centers

LumenVox has announced Active Voice Authentication is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Genesys® is the global leader in omnichannel customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.

The Active Voice Authentication easily integrates with Genesys Cloud™, to further protect the contact center and provide increased security to each interaction. With the ability to deliver advanced workflows and business rules, it can create a multitude of specialized text-dependent and text-prompted solutions. Plus, the platform is compatible with any Interactive Voice Response (IVR), web, or mobile application.

“Contact centers are increasingly vulnerable to the prevalence of social media data and the subsequent fraudulent attacks that result in account takeover. Our Active Voice Authentication system is a direct answer to the urgent need to protect and defend their customers. Our addition to the Genesys Cloud portfolio as an AppFoundry Premium Application means LumenVox can now offer Genesys customers a robust integrative authentication technology to accomplish just this,” said Edward Miller, CEO of LumenVox.

Using both highly flexible and scalable active voice biometric authentication solutions, contact centers that have incorporated LumenVox’ Active Voice Authentication report significantly reduced fraudulent activity, a dramatically improved customer experience and a lower agent handling time.

The LumenVox Active Voice Authentication is now available with Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, that helps organizations provide better experiences to their customers and employees. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation.

LumenVox has also recently enhanced its partnership with Genesys by becoming an AppFoundry Managed Partner, selected as one of just 20 other elite members in the Genesys program.

To learn more about the specific features and benefits of LumenVox Active Authentication visit the LumenVox page on the Genesys AppFoundry.

Read the official release here.

About LumenVox: 
LumenVox transforms customer communication. Our flexible and cost-effective technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.

Contact Center specialist CCT expands offerings with LumenVox speech and authentication suite

Contact Center specialist CCT expands offerings with LumenVox speech and authentication suite

San Diego, CA, United States and Frankfurt, Germany – February 12, 2020 – LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner.

CCT Solutions has been working for 20 years to streamline customer interactions, increase productivity and create deeper customer relationships for businesses across the globe. Like LumenVox, CCT solutions is comprised of a knowledgeable integration team as well as industry experts. CCT specializes in contact center & automation developments, featuring their very own ContactPro, which provides multiple components for omni-channel interactions. They primarily operate within Europe, offering professional support to world-renown Avaya in Germany, Austria and Switzerland. Additionally, CCT has been developing a presence in the United States as well, serving industry giant, ConvergeOne.

Now CCT, as an official reseller of LumenVox, gives their customers direct access to the entire LumenVox speech and authentication portfolio. This includes LumenVox Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis, as well as active, passive authentication and fraud detection. With these products CCT will provide end-to-end solutions along with holistic support, meeting any design, implementation or project management needs along the way. The partnership results in a seamless LumenVox integration to businesses with continuous, tailored support.

“CCT has demonstrated to us time and again that they are committed to crafting solutions that meet the highest standards of customer service. Their company has an impressive resume, with the ability to serve a myriad of industries,” said Edward Miller, CEO of LumenVox. “With CCT’s expertise and LumenVox’ development of advanced solutions, I have no doubt that we will increase productivity and strengthen security for customers and businesses alike.”

About CCT:

CCT Solutions provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. CCT, with locations in the U.S., Germany and Switzerland, is a Technology Partner in the Avaya DevConnect program and a selected participant in the DevConnect Select Product Program (SPP). For more information visit the CCT website cct-solutions.com/en/

Click here to read the full announcement.

Introducing LumenVox’ Version 8 Suite: 4 Key Highlights

Introducing LumenVox’ Version 8 Suite: 4 Key Highlights

At LumenVox we have big plans for 2020. The release of our Version 8 Suite takes advantage of years of development, testing, and expertise. With more customer conveniences and improved user interfaces, it enables a variety of multi-modal solutions.

Our passionate engineers and industry experts could go on and on, but here are a few major highlights that propel this Version 8 Suite forward:

We made sure to incorporate a new core competency, passive voice biometrics. Our passive engine is based on cutting-edge, Deep Neural Network technology, and is faster and more sophisticated than ever before. The incorporation of DNNs enables automated fraud scanning, so that your business can protect and defend your customers with less effort and greater accuracy.

We focused on your biggest issue: Fraud. Our experts spent countless hours improving LumenVox’ Fraud Scanner, which enables your team to spend less time worrying about fraudsters so they can put that energy into caring for real customers. Fraud Scanner provides fraud alerts and automatic matching of voiceprints against a carefully curated fraudster watchlist. It works 24/7 so the fraud team doesn’t have to – utilizing continuous enrollment, verification adaptation and enrichments of voiceprints to quickly identify suspicious actors.

We took your biggest ask and made it a reality: A brand new Agent Desktop Portal with an increasing set of functionalities, including continuous enrollment and verification; enrollment over multiple calls; enrollment consistency check; voiceprint enrichment; customer selection and addition; real-time watch listing; audio reset and speaker change.

We made sure to do some housekeeping: There are bug fixes and updates for 7.2 password reset system including major improvements on mobile apps and windows pre-login application; language pack and workflow installers. Version 8 is sleeker and smoother.

Version 8 capitalizes upon years of experience and expertise to deliver a more total solution so you can easily improve the customer experience. Ready to learn more about how Version 8 can work best for your business? Don’t be shy. Click here to talk to one of our representatives.

To view our official Version 8 announcement click here.