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Using Speech Recognition to Improve CX and Reduce Costs

Whether through their PC, Smartphone or Digital Assistant devices customers today have embraced the use of speech recognition when seeking simple, quick and straightforward ways to accomplish a task or access information. They expect no less when reaching out to your...

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Announcing LumenVox 16.0.100

LumenVox is excited to announce the release of LumenVox Version 16.0.100. In this release, we have added support for a new Italian model as our tenth supported ASR language. This includes the addition of new Italian-language Boolean, currency, date, digits, number,...

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