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Blog V1

Announcing LumenVox Version 18.0.400

LumenVox is excited to announce the release of LumenVox Version 18.0.400 of the LumenVox Speech Solutions. These new and enhanced features focus on security and flexibility so that companies of all shapes and sizes can directly address business needs in today’s...

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How to Increase IVR Containment

The number of customers calling organizations to request a promise to pay is increasing significantly with these uncertain financial times. The result is a tsunami of phone calls that contact centers can’t handle. This leads to further customer frustration and stress...

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