The most important pieces in any interactive voice response system are the prompts, as these are what your callers interact with. They'll represent your company and in a speech recognition system, the prompts will determine the type of responses users give. This video will walk you through the basics of prompt design for speech-enabled IVRs, including: picking the right voice for your application, prompt length, and how to create prompts that will lead your users to providing the sort of speech input your application is expecting.
Speech Application Development