While LumenVox software is relatively easy to install, every product has a learning curve. That's why we offer LumenVox Quick Start: provide us with remote access to your machine and we will download, install, license, and setup the LumenVox Speech Engine for you.
You receive the following as part of the service:
Whether you're an application developer, a service provider, or an end-user, your core competency is not installing our products.
You could spend some time reading our manuals or looking at our vast array of online resources, but many users find it a better use of their resources to have our experts deal with setting up any software.
With the LumenVox installation service, you can get started immediately building and testing your applications. It provides a great way to hit the ground running and make the best use of your resources.
Installation, licensing, configuration, and simple testing can take anywhere from 45 minutes to a couple of hours, depending on your internet connection speed, operating system, and other circumstances. Our technicians can provide you with time estimates and an installation window once we have gathered some basic information from you. We are generally able to process installation orders in less than 3 business days. If you have an immediate need to install the software, please contact us with your request.
We need the following in order to perform our installation service:
You can give us a call at +1 858-707-7700 and ask for "Support." Once you have purchased the Quick Start installation package, we will contact you within one working day to arrange the installation service. LumenVox technical support is available from 8 a.m. to 5 p.m. Pacific Time, Monday through Friday.
Disclaimer: Due to the many variations in operating system and computer configuration, LumenVox cannot guarantee that all software installations will be successful. Our technicians will provide the customer with regular updates and make all reasonable efforts to ensure every installations success, but there may be instances where it is simply not feasible. In those cases, LumenVox will work with the customer to find alternative solutions.
LumenVox technicians are trained and knowledgeable, but all software installations carry certain risks. LumenVox will not be responsible for any damage to your system or its configuration. It is the customer's responsibility to have recent backups and a recovery plan in the event of a problem. We strongly suggest performing the installation on a backup, test, or development machine and not on any live production systems for this reason.
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