The most important pieces in any interactive voice response system are the prompts, as these are what your callers interact with. They'll represent your company and in a speech recognition system, the prompts will determine the type of responses users give. This video will walk you through the basics of prompt design for speech-enabled IVRs, including: picking the right voice for your application, prompt length, and how to create prompts that will lead your users to providing the sort of speech input your application is expecting.
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