The voice of your speech recognition solution is really your company's first representative and interface to the customer. Choose the voice wisely. You're not just looking for a type of voice; you're looking for an emissary. The voice needs to be able to explain, inspire, soothe, excite, and above all else, sound sincere.
Assuming the Voice User Interface (VUI) design and speech recognition software is good, the prompts must be recorded to best represent that design. The four essential pieces for great prompt recording include:
Think about your desired call experience and consider using professional voice talent rather than the company intern. Professionals will provide better sounding prompts; they will know appropriate variations in pitch, rhythm, speed, duration of pauses, and elongation of words. In addition, professionals will avoid novice errors like wobble, nervous tics, sloppy diction, and colloquial pronunciations. Most importantly, talent is directable; professionals can respond to instructions regarding voice persona ideas and desired inflections, to create the proper tone for the application.
Voice Talents are people who speak well, with good resonance and intonation. Voice Actors are people who are Voice Talents, but through the use of their voices alone, can also convey character, humor, sincerity, and meaning. Voice Actors can take your application to the next level, providing a better experience for your callers.
Voice Actors do not necessarily over–articulate everything. They stress the most important words and concepts, which often corresponds to what the system is trying to recognize. Voice Actors will also know how to record concatenated prompts with consistency. If feasible, using a Voice Actor will give your speech application polish, combined with a well–designed prompt and grammar, will lead to more satisfied customers.
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