How is LumenVox speech recognition software used?

How is LumenVox speech recognition software used?

The term "speech recognition software" can have different meanings for different people. Anything from medical dictation to desktop productivity to automated commercial telephone systems or interactive voice response systems all potentially use speech recognition technology.

In essence, this technology appeals to anyone who needs or wants a hands–free approach to computing and telephone tasks. So, where does LumenVox fit in, and what environment is our software best deployed?

LumenVox Speech Technology At Work

LumenVox provides core speech recognition technology (our Speech Engine), which is real–time and speaker independent. This means that it works for any speaker immediately, without having to be trained for each individual voice. The primary purpose of this is for telephony applications or a telephone–based architecture.

More specifically, our Speech Engine can be incorporated into an application that interacts with people over the telephone. This includes cell phones, VoIP (calls made over the internet), PBXs, and digital or analog telephones. It can also be incorporated into alternative devices, such as specialized hand held radios.

In most cases it is used in a "command and control" type application, where the user is answering questions as prompted by the application or speaking commands to reach a desired goal. Usually an individual response is less than about 10 seconds. When the user's response is longer than 10 seconds, this falls into the realm of dictation, which is not our core competency.

Examples of our technology in use are telephone banking, airline reservation systems, product information lines, customer survey applications, company call routers and more. For a more comprehensive list of common applications, please see: Speech Recognition Solutions.

Companies that purchase our software usually fall into four categories: IP–PBX companies, solution providers, application developers and platform providers.

IP–PBX vendors incorporate our software in order to provide speech as an interface to common PBX tasks, such as transferring a call or leaving a voicemail. Instead of callers going through lengthy company directory menus, they can simply say "Sales" or "Mike Smith" and have their call be connected.

Solution providers and application developers make up a diverse group of companies that use the LumenVox Speech Engine to power their call center solutions, hosted IVR applications, commerce applications and much more. They can either be pre–packaged or customer solutions.

Lastly, our technology is incorporated into voice platforms (usually VXML ones) that solution providers and application developers use to make development easier and faster.

Now, let's discuss the applications that LumenVox speech technology is not optimized for:

Dictation Software

Dictation software allows a user to speak or "dictate" text directly into an application (ex. Microsoft Word, etc.). Often times the voice input is through a microphone connected to a PC, but sometimes dictation applications can occur via the telephone.

One common use of dictation software is medical transcription. Doctors, nurses and medical personnel can dictate their notes and have them transcribed using speech recognition technology into text. This removes the need of a human transcriber, and saves time and money for a doctor's office. This software also addresses the "bad handwriting" liability that many medical personnel face.

Dictation software improves in accuracy by having a trained user and also after "learning" the user's voice and pronunciations of certain words.

Desktop Software

This type of software enables PC users to navigate their computer by using their voice, instead of the keyboard. This software can be especially useful for the blind or people with repetitive strain injuries that prevent them from using a keyboard. However, anyone can use this software, as speech truly is the most natural interface for many useful devices.

Audio Mining

Audio mining employs speech recognition software to search for certain words or phrases in an audio file. This technology is often called keyword spotting, speech analytics or phonetic indexing. Often, contact center managers use this technology to quickly review recorded conversations between agents and customers to verify the accuracy and appropriateness of the interaction.

Voice Security Software or Voice Verification

Voice Verification software, or voice biometrics, is technology that relies on that fact that as humans, we all have a unique voice "signature" that identifies us. It is software that is most commonly used in security applications, such as gaining access to a certain area of a building or computer files by using your voice. It is also beginning to be used in financial verification applications, such as getting personal information from a bank or ATM.

Conclusion

If you have any further questions about how our technology is used, please feel free to contact us at 1–877–977–0707 or email us. Additionally, if you are an end user and would like a referral to companies that can provide speech recognition solutions for you, please contact us and we will match you with an appropriate LumenVox partner.

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