Speech Tuner Call Browser

Call Browser

The LumenVox Speech Tuner's Call Browser grants users the ability to quickly choose and listen to a specific interaction, and export the audio file all from one window. The Call Browser displays a list of currently loaded and filtered calls and displays all the interactions for a selected call.

The Browser window is divided into three sections:

  • Calls List
  • Interactions List
  • Audio Control

Call List

Within the Calls List, you can easily move between calls to highlight a specific interaction. The data fields available provide key information such as call time, the number of interactions within a call, the number of times the Speech Engine recognized speech, and the confidence for times the Speech Engine correctly interpreted a phrase.

Call List

Interactions List

The Interactions List contains details of every interaction within a call. For each interaction, you can click the View Details button for a specific list of details including the acoustic model, decode time, NBest rank, and semantic interpretation.

Interactions List

Audio Controls

The Audio Control panel allows users to choose between hearing the decoded audio or the actual caller utterance with easy volume controls. An "Export as WAV" button provides users with the ability to export the call audio as a WAV file.

Audio Controls

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