Call Progress Analysis Technical Summary

Call Progress Analysis Technical Summary

Hardware Requirements

The hardware resources required by the LumenVox Call Progress Analysis feature are similar to that of our Speech Recognizer. This is simply because it is our Recognizer running in a special mode, which does require a special license. Please speak to your LumenVox Sales Representative for more information.

The main variables in determining hardware are the total number of simultaneous channels of recognition. For production telephony systems, LumenVox recommends a modern server running a 64-bit operating system with 4-8 CPU cores and 6 GB of RAM.

However, different applications and use cases may have significantly lower or higher requirements. Please contact us for help sizing your specific hardware needs.

Supported Operating Systems

  • Windows
    • 2008, 2012* Server (32 & 64-bit)
    • Windows 7, 8 (32 & 64-bit)
    • *Windows Server 2012 requires a 64-bit processor, however is capable of running both 32 & 64-bit applications.
  • Linux
    • Red Hat & CentOS 5 (32 & 64-bit)
    • Red Hat & CentOS 6 (64-bit only)
    • Red Hat & CentOS 7 (64-bit only)

Standards Supported

  • VXML (VoiceXML)
  • CCXML (Call Control XML)
  • C/C++ API (Application Programming Interface)
  • MRCPv1, MRCPv2 (Media Resource Control Protocol)

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