eVP
eVP and its software bundle provides users with access to information through the use of a telephone and Web page.

eVP

Phone:
+1-888-451-0851

Website:
www.instruments.com

About eVP

Call center executives are looking to offer their clients the convenience of self-service tools that will enhance their business and buying experience all while increasing efficiencies and controlling costs. The eVP suite provides the answer to both of these business challenges.

eVP and its software bundle provides users with access to information through the use of a telephone and Web page. This self-service tool gives users "any–time" access to business processes allowing them to conduct business resulting in immediate satisfaction and enhanced customer service.

 

Add eVP to your customer serf–service strategy and gain:
  • A fast, simple and cost-effective solution for managing all your self-service resources
  • The ability to change caller experiences in real time without restarting services
  • A powerful IVR tool-kit with an intuitive and easy to use graphic user interface
  • On-demand control of announcements, menus, forms and database resources
  • Total control of your caller's experiences and deliver useful self-service options as needed

 

Enhanced Caller Satisfaction with:
  • Intuitive Setup & Configuration
  • Point & Click Menu Control
  • Dynamic Announcements
  • Easily Configured Forms & Surveys
  • Simple Prompt Management
  • Powerful Database Connectivity
  • Speech Recognition Ready
  • Intelligent Call Routing and Handling
  • Fast Changes, No Service Interruptions!

 

eVP - Benefits
  • Innovative phone enhancing technology
  • Speech Recognition enabled prompts provide easy and simple interaction with callers
  • Simple user-administration... easy to configure, use and maintain
  • Provides cost effective, 24/7 self-service to your customers and employees
  • Industry specific add-on applications available
  • Reduces operating expenses
  • Improves call routing accuracy
  • Streamlines call handling and service inquiries
  • Reduces the need to add customer support staff for peak hours
  • Decreases caller wait times
  • Improves customer experience and service levels
  • Eliminates the need for agents to answer repetitive questions/requests

 

eVP - Bundle Includes:

IVR Self-Service "Shrink Wrapped"

  • Auto Attendant Menu
  • Audio Bulletin Text
  • Delayed Announcements
  • Extension Manager
  • Name Dialer **
  • Data Look–up
  • Survey Form Filler

 

Agent Queue Messaging

  • Delayed Announcements

 

Recording*

  • Agent Record-A-Call *

 

General

  • Self Service Development Platform
  • Web and Database Simple Integration
  • Recording Studio (Voice Admin)
  • CTI Screen Pop Ready
  • Reporting

 

CTI Integration (Screen Pop)*

  • TAPI (standard)
  • TSAPI (optional)

 

Turn-key Services

  • Professional Custom Services
  • Installation
  • Training

* Requires CTI (TAPI, TSAPI, ASAI services)
** Requires CI ASR Licenses

CI is a leading software manufacturer of IVR, CTI, Call Back, Outbound, Messaging, IP Phone applications and mobility solutions for the contact center. Founded in 1979, CI is focused on delivering solutions for mid to large enterprise clients that reduce costs, increase profitability and enhance overall customer satisfaction. With thousands of delighted clients, CI offers complete end to end solutions that can be purchased through our distributor or reseller network. CI is headquartered in Lenexa, KS and is recognized worldwide for innovative business applications and solutions, exceptional service and support.

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