Call center executives are looking to offer their clients the convenience of self-service tools that will enhance their business and buying experience all while increasing efficiencies and controlling costs. The eVP suite provides the answer to both of these business challenges.
eVP and its software bundle provides users with access to information through the use of a telephone and Web page. This self-service tool gives users "any–time" access to business processes allowing them to conduct business resulting in immediate satisfaction and enhanced customer service.
Add eVP to your customer serf–service strategy and gain:
Enhanced Caller Satisfaction with:
eVP - Benefits
eVP - Bundle Includes:
IVR Self-Service "Shrink Wrapped"
Agent Queue Messaging
CTI Integration (Screen Pop)*
* Requires CTI (TAPI, TSAPI, ASAI services)
** Requires CI ASR Licenses
CI is a leading software manufacturer of IVR, CTI, Call Back, Outbound, Messaging, IP Phone applications and mobility solutions for the contact center. Founded in 1979, CI is focused on delivering solutions for mid to large enterprise clients that reduce costs, increase profitability and enhance overall customer satisfaction. With thousands of delighted clients, CI offers complete end to end solutions that can be purchased through our distributor or reseller network. CI is headquartered in Lenexa, KS and is recognized worldwide for innovative business applications and solutions, exceptional service and support.
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