Speech Recognition for Avaya

Accurate and Affordable

LumenVox speech recognition technology enables the development and deployment of accurate and affordable speech–based solutions on Avaya platforms. On Linux or Windows, the speaker–independent Speech Engine powers speech solutions and platforms in Enterprise and SMB environments worldwide.

To ensure your success, LumenVox goes where other speech vendors do not, providing on–demand video, webinar and hands–on training, post–deployment tools, and excellent customer service. Hundreds of contact centers, solution providers, and system integrators have used LumenVox software to achieve their speech recognition goals.

The Speech Engine is now compliance–tested by Avaya for compatibility with: Avaya Communication Manager 4.0 with Voice Portal 4.0 and IR 3.0, and Avaya Voice Portal 5.0. The tests were performed using Media Resource Control Protocol (MRCP) version 1 as a method of communication between the Avaya platforms and the Speech Engine.

Licensing

The Speech Engine is licensed per port for the duration of the interaction.

LumenVox offers the tools, support, and training to ensure your speech application success.

We can get you started quickly. Please contact us to discuss your specific application needs.
Phone: +1–858–707–7700

Support Information

+1–858–707–7700, just say "Support"

For technical issues, including help troubleshooting your speech application, LumenVox support contracts are available.

LumenVox technical support is available weekdays, between 9 a.m. and 5 p.m. Pacific time. For general information on our support policy, help files, and useful resources.

LumenVox Around The World

• US/UK/NZ/AUS English
• Canadian French
• Mexican and South American Spanish