San Diego, California ? October 4, 2016 ? LumenVox, the leading alternative provider of speech engines and enabling tools, announced today the company will showcase its solution at G-Force 2016, the industry?s marquee customer engagement event now in its ninth year. Taking place October 4-6 at Miami?s iconic Fontainebleau Hotel, G-Force is organized by Genesys, the market leader in omnichannel customer experience and contact center solutions. G-Force 2016 will explore and reveal the shift from managing customer interactions to experiences to relationships.
A Genesys AppFoundry partner, LumenVox will show how the LumenVox suite of products combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations, and services that address their unique customer needs.
"LumenVox is expanding our support for the Genesys Voice Portal, which is a critical customer experience platform for global companies and organizations. By becoming an AppFoundry member, LumenVox will have the ability to expand and grow our relationship with Genesys," said Ed Miller, CEO, LumenVox.
"G-Force has an amazing agenda this year so we?re delighted to have LumenVox as a key contributor," said Jim Kraeutler, Vice President of the Innovation Group at Genesys. "Our AppFoundry partners like LumenVox are leveraging the Genesys Customer Experience Platform in creative ways to help organizations improve the experience they provide every step along the customer journey."
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com
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