San Diego, CA (MARCH 19, 2014) — LumenVox and Avaya announced today that the Avaya Professional Services team is the latest development organization to earn LumenVox Skills Certification.
The program, created last year, further enables Avaya Professional Services to create innovative and affordable speech automation solutions by incorporating LumenVox technology into Avaya's contact center, unified communications and collaboration platforms.
Avaya is a major global provider of integrated solutions for enterprise contact centers, and is the second company to successfully complete the LumenVox Skills Certification program. The curriculum consists of several training classes followed by extensive interviews and examinations that demonstrate a partner's knowledge, skills, and experience in building high-quality and reliable speech solutions.
"We are delighted to add Avaya Professional Services to our list of skills-certified partners," said LumenVox CEO David Rich. "Their team members represent some of the most talented and capable speech developers we've ever worked with."
"The LumenVox Skills Certification was a great opportunity for us to get a more in-depth understanding of the LumenVox speech technology, and to further demonstrate our expertise as a world-class provider of professional services and automated speech applications," said Sanjeev Gupta, General Manager Avaya Professional Services.
Last year, Avaya included the LumenVox Automatic Speech Recognizer, Text-to-Speech Server, and Call Progress Analysis products as part of the Avaya DevConnect Select Product Program, providing an affordable and easy way for Avaya customers to acquire the LumenVox speech product line.
LumenVox has been a Technology Partner in the Avaya DevConnect program since 2007, and has undergone several rounds of successful compliance testing for its software with Avaya Experience Portal. The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions.
"We believe this is just one more step in building a strong relationship between Avaya and LumenVox that will continue to serve our mutual customer base well," Rich said.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox' Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity.
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