Open Solutions Enhances Maxxar Voice Response with LumenVox Speech Technology
GLASTONBURY, Conn., and SAN DIEGO - March 22, 2006
Open Solutions Inc. a leading provider of integrated enabling technologies for banks and credit unions throughout the United States and Canada, today announced its selection of LumenVox, an innovator of speech recognition technology, to enhance its Maxxar interactive voice response telephony solution.
LumenVox will enable Open Solutions to augment its existing interactive voice response solution cost-effectively and deploy speech recognition capability with performance characteristics that support even the most demanding speech requirements. Speech recognition enhances customer interactivity with a financial institution and delivers an easy to use customer experience designed to facilitate account inquiries and transactions.
Open Solutions' Senior Vice President and Chief Marketing Officer Mike Nicastro said, "We are very excited to incorporate LumenVox's speech recognition technology into our Maxxar telephony solution. LumenVox's speech engine will allow us to pursue an even broader range of end user customers by providing support for both Windows and Linux operating environments. From an engineering standpoint we are very pleased with the mature performance and accuracy of the speech engine as well as its seamless integration between our two platforms. This new plug-in makes our already state-of-the-art voice response system even better."
LumenVox's Speech Recognition Engine is a flexible API that performs recognition on audio data from any audio source. The speech engine is speaker and hardware independent and supports the Speech Recognition Grammar Specification (SRGS) and the Semantic Interpretation for Speech Recognition (SISR).
LumenVox's Speech Recognition Engine will be fully integrated into Open Solutions' Maxxar Total Natural Transaction (TNT) system, developed to support Natural Language Speech Recognition, Speech-Enabled Lending, Text-to-Speech and touch-tone Interactive Voice Response (IVR). The LumenVox technology provides additional grammar functionality to the already robust capabilities of the Maxxar product and can be fine-tuned depending on the institution's geographic location.
Ed Miller, president of LumenVox, said, "As a company, our mission is to provide world-class speech technology to solution providers in many different market segments that enhance a customer's experience and reduce operating costs. Partnering with Open Solutions, an organization that clearly provides value to financial services institutions, is right in line with our mission and we are pleased to nurture this relationship."
Press Contact
Laura Kennedy
Director of Communications
(877) 977-0707 - Just say "Laura"
Email: laura@lumenvox.com
About Open Solutions Inc.
Open Solutions Inc. offers a fully featured strategic product platform that integrates core data processing applications built on a single centralized Oracle relational database, with the Internet banking, cash management, CRM/business intelligence, financial accounting tools, imaging, Check 21, interactive voice response, network services, Web hosting and design services, and payment and loan origination solutions. Open Solutions full suite of products and services allows banks thrifts and credit unions in the United Sates and Canada to better compete in today's aggressive financial services marketplace, and expand and tap their trusted financial relationships client affinity, community presence and personalized service.
For more information about Open Solutions or its financial product line, contact Mickey Goldwasser by email at mgoldwasser@opensolutions.com by phone at 860.652.3153 or via fax at 860.652.3156. Visit Open Solutions' Internet site at www.opensolutions.com.
Open Solutions Inc., The Complete Banking Solution, and The Complete Credit Union Solution are registered trademarks of Open Solutions Inc. All other company and product names may be trademarks of their respective owners.
About LumenVox
LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. LumenVox recently released v8.0 of their entire product line, including their award-winning Speech Engine. New features include improved Voice Activity Detection, new support for Mexican and South American Spanish, Canadian French, and Australian/NZ and UK English, as well as updated SISR standard support. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com