UX Magazine Contributor

Open Solutions Enhances Maxxar Voice Response
with LumenVox Speech Technology

GLASTONBURY, Conn., and San Diego, CA (MAR 22, 2006) — Open Solutions Inc. a leading provider of integrated enabling technologies for banks and credit unions throughout the United States and Canada, today announced its selection of LumenVox, an innovator of speech recognition technology, to enhance its Maxxar interactive voice response telephony solution.

LumenVox will enable Open Solutions to augment its existing interactive voice response solution cost–effectively and deploy speech recognition capability with performance characteristics that support even the most demanding speech requirements. Speech recognition enhances customer interactivity with a financial institution and delivers an easy to use customer experience designed to facilitate account inquiries and transactions.

Open Solutions' Senior Vice President and Chief Marketing Officer Mike Nicastro said, "We are very excited to incorporate LumenVox's speech recognition technology into our Maxxar telephony solution. LumenVox's speech engine will allow us to pursue an even broader range of end user customers by providing support for both Windows and Linux operating environments. From an engineering standpoint we are very pleased with the mature performance and accuracy of the speech engine as well as its seamless integration between our two platforms. This new plug-in makes our already state-of-the-art voice response system even better."

LumenVox's Speech Recognition Engine is a flexible API that performs recognition on audio data from any audio source. The speech engine is speaker and hardware independent and supports the Speech Recognition Grammar Specification (SISR) and the Semantic Interpretation for Speech Recognition (SISR).

LumenVox's Speech Recognition Engine will be fully integrated into Open Solutions' Maxxar Total Natural Transaction (TNT) system, developed to support Natural Language Speech Recognition, Speech-Enabled Lending, Text-to-Speech and touch-tone Interactive Voice Response (IVR). The LumenVox technology provides additional grammar functionality to the already robust capabilities of the Maxxar product and can be fine-tuned depending on the institution's geographic location.

Ed Miller, president of LumenVox, said, "As a company, our mission is to provide world-class speech technology to solution providers in many different market segments that enhance a customer's experience and reduce operating costs. Partnering with Open Solutions, an organization that clearly provides value to financial services institutions, is right in line with our mission and we are pleased to nurture this relationship."

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