Customer Interaction Solution® IP Contact Center Technology Pioneer Award
San Diego, CA (May 24, 2005)
LumenVox, an innovator in speech recognition software, was named as a recipient of a 2005 IP Contact Center Technology Pioneer Award for their Speech Driven Assistant (formerly ArtiSpeech), a speech recognition application for TeleVantage PBXs. The award was announced by Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine (www.cismag.com), a leading publication in CRM, call centers and teleservices since 1982™.
The Assistant integrates seamlessly with TeleVantage to speech-enable the name directory, allowing all callers to have hands-free phone interactions. It allows for alternate names, nicknames, and various spelling and pronunciations to be recognized. In addition, this solution enables users to retrieve, reply, and manipulate email, navigate voicemail, access other IVR applications, and place an outbound call to any of their TeleVantage personal contacts. TeleVantage administrators can also configure their databases remotely for easier access.
New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative. LumenVox has demonstrated to the editors of Customer Interaction Solutions that the Speech Driven Assistant is both innovative and a leader in the burgeoning IP contact center industry. Also, LumenVox has proven its product is of high quality and is superior in its performance and accuracy.
“TMC realizes that technology is the key to the success of any call center, and we have been covering call center technology since 1982. This is why TMC is offering this awards program, so we can judge the ‘best of the best' in IP contact center technology,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
Press Contact
Laura Kennedy
Director of Communications
(877) 977-0707 - Just say "Laura"
Email: laura@lumenvox.com
About TMC
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Inter@ction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
About LumenVox
LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. LumenVox recently released v8.0 of their entire product line, including their award-winning Speech Engine. New features include improved Voice Activity Detection, new support for Mexican and South American Spanish, Canadian French, and Australian/NZ and UK English, as well as updated SISR standard support. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com