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Customer Interaction Solution® IP Contact Center Technology Pioneer Award

San Diego, CA (MAY 24, 2005) — LumenVox, an innovator in speech recognition software, was named as a recipient of a 2005 IP Contact Center Technology Pioneer Award for their Speech Driven Assistant (formerly ArtiSpeech), a speech recognition application for TeleVantage PBXs. The award was announced by Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine (www.cismag.com), a leading publication in CRM, call centers and teleservices since 1982™.

The Assistant integrates seamlessly with TeleVantage to speech–enable the name directory, allowing all callers to have hands–free phone interactions. It allows for alternate names, nicknames, and various spelling and pronunciations to be recognized. In addition, this solution enables users to retrieve, reply, and manipulate email, navigate voicemail, access other IVR applications, and place an outbound call to any of their TeleVantage personal contacts. TeleVantage administrators can also configure their databases remotely for easier access.

New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative. LumenVox has demonstrated to the editors of Customer Interaction Solutions that the Speech Driven Assistant is both innovative and a leader in the burgeoning IP contact center industry. Also, LumenVox has proven its product is of high quality and is superior in its performance and accuracy.

"TMC realizes that technology is the key to the success of any call center, and we have been covering call center technology since 1982. This is why TMC is offering this awards program, so we can judge the 'best of the best' in IP contact center technology," said Nadji Tehrani, Executive Group Publisher and Editor–in–Chief of Customer Interaction Solutions.

LATEST NEWS

  • Jan 3: LumenVox Adding New Positions in 2012
  • Dec 5: LumenVox announces the best in Answering Machine Detection and Call progress Analysis
  • Nov 10: LumenVox announces TTS

2011

  • Aug 8: LumenVox, LLC Joins the Cisco Developer Network as a Registered Developer and Completes Cisco Interoperability Verification Testing
  • Aug 1: LumenVox, LLC Announces Release of Speech Engine Version 10.2 Featuring New Dashboard Application
  • April 4: LumenVox Announces Release of Speech Engine Version 10.1 Including Updated Voice Activity Detection Module
  • Feb 12: LumenVox Releases Version 10.0 of Speech Engine Featuring Industry–First Native 64–Bit Support

2010

  • June 1: Answering Machine Detection Added to LumenVox Speech Engine
  • May 1: LumenVox Releases Speech Engine Version 9.5
  • March 10: Speech Recognition Capabilities Added to the DiaStar® Server
  • March 4: Learn How to Add Speech Recognition with Free Webinar
  • February 12: LumenVox Releases New Speech Tuner

2009

  • April 27: LumenVox Speech Recognition Certified with UniMRCP Open Source Project
  • Feb. 4: LumenVox and Schmooze Communications Announce Magic Button for Asterisk
  • Feb. 2: Control an Entire Phone System with Voice Commands

2008

  • September 23: VoiceXML Browser Brings Speech Recognition to Millions of Asterisk® Users
  • September 1: LumenVox Named as a 2008 Market Leader by Speech Technology Magazine
  • August 18: General Motors ChevyStar® a Success with Redmond Software's Speech Platform and LumenVox Speech Recognition Software
  • May 20: LumenVox Speech Engine Achieves Compliance with BroadSoft's BroadWorks® Platform
  • May 6: Active Voice Chooses LumenVox Speech Recognition for SPEAK Solution
  • March 11: LumenVox Speech Engine Now Rated "Avaya Compliant"
  • January 29: Holly Voice Platform customers now have another option for speech recognition technology with official support for the LumenVox Speech Engine.

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