San Diego, CA (APRIL 19, 2005) — LumenVox, an innovator of speech recognition software, has won the contact center industry's top award for Best Speech Solution in the 2005 ContactCenterWorld.com Members' Choice Awards. LumenVox won the award for Best Speech Solution in the Americas. These awards are unique as users vote for the winners and there are no judging panels.
Commenting on the awards, Raj Wadhwani, Founder & Editor In Chief added, "for the 3rd year the industry honors the best of the best. This year competition was extremely high amongst the 83 entrants and over 3500 members voted. Unlike any other award program that has gone before, ours recognizes a company's achievement in whatever regions of the world they operate in. For LumenVox this is a great award — the quality of the votes from their customers was exceptional and this is why they won the award. It goes without saying that we feel every company who entered deserves credit for putting themselves in a program where customers vote — a challenge that many other vendors in the industry would not entertain!"
"Having won this award, voted on by our users, shows our focus on providing quality solutions and support to our customers," states Edward Miller, President of LumenVox. "With this focus and the growing popularity of speech recognition in SMB market, any company can be successful with LumenVox's products."
LumenVox develops a suite of speech recognition software that allows companies to design, develop, deploy, and maintain any speech-enabled application. The suite includes the Speech Engine, a low level API, written in C/C++; Speech Platform, an intuitive GUI that provides a drag-and-drop call flow development environment; Speech Tuner, a complete maintenance tool to perform tuning, testing, and transcription of any speech application; and Speech Driven Assistant, a packaged solution that integrates seamlessly with Vertical Communication's (ArtiSoft) TeleVantage to speech enable the name directory, voicemail, email, and contact lists. Some of the applications that have been created on LumenVox's platform include a customer satisfaction survey system, order entry, FAQs, auto-attendant, personal assistant, and payment system.
The award program is another successful venue for the contact center industries no.1 web resource 'ContactCenterWorld.com', a truly global resource that constantly sets the industry standards and attracts over 7,500 unique visitors a day to its site.
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