UX Magazine Contributor

CXM Selects LumenVox's Speech Recognition Software

Houston, TX and San Diego, CA (APRIL 5, 2005) — Co-nexus, Inc. developer of CXM (www.4cxm.com), one of the nation's leading providers of customer experience management solutions announced today the decision to integrate into their production line, LumenVox's award-winning Speech Engine.

CXM's suite of software consists of four components: Connect, which enables call centers to maintain communication with customers in ways that go beyond voicemail and email; Record, which provides an exact record of the entire customer experience; Recall, which allows for the quick retrieval, review, and distribution of recorded or archived transactions; and Report, an assessment of call transaction details that helps call centers evaluate employee performance, and improve client satisfaction.

After a thorough search and evaluation of speech recognition technologies Co-nexus selected LumenVox for its line of CXM products. "LumenVox's software proved to be very effective in precisely interpreting callers speech patterns," said Chris Riggenbach, CXM Product Development Manager. "Additionally, I really appreciated the cooperation and assistance that we received from the LumenVox engineers. They are an easy group to work with."

LumenVox's Speech Engine is an automated speech recognizer that performs speech recognition on audio data from any audio source. The low-level API speech engine is speaker and hardware independent, which provides speech application developers with an efficient development and runtime engine. The Engine allows for dynamic grammar creation, multiple audio formats, and extensive logging for companies to customize any existing application.

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