LumenVox Receives Customer Interaction Solutions Speech Technology Award
San Diego, CA, (February 22, 2005)
LumenVox’s Speech Tuner was named as a recipient of a 2005 Speech Technology Excellence Award by Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™. The Speech Technology Excellence Award recognizes companies that have developed innovative speech technology solutions to help improve the bottom line.
LumenVox has demonstrated to the editors of Customer Inter@ction Solutions that its product is both innovative and a leader in the burgeoning speech technology industry. Also, LumenVox has proven its product is of high quality and is superior in its speech application.
The Speech Tuner is a complete maintenance tool that enables companies to perform speech application tuning, parameter testing, grammar testing, version upgrade testing, and transcription. Companies can analyze each stage in the call process and test actual calls on-the-fly. The Tuner enables companies to evaluate and improve their existing speech recognition application. The Tuner also helps speed the design and development of new applications using existing call data. The Speech Tuner is able to read call logs from both LumenVox and Nuance, and soon, ScanSoft and other ASRs.
“Speech technology is becoming more prevalent—not only in telephony-based applications, but also in hand-held computers, kiosks and mobile applications. The 2005 Speech Technology Excellence award winners give their customers a competitive advantage over contact centers failing to embrace speech solutions,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. The Speech Technology Excellence Award will be published in the February 2005 issue of Customer Inter@ction Solutions magazine.
Press Contact
Laura Kennedy
Director of Communications
(877) 977-0707 - Just say "Laura"
Email: laura@lumenvox.com
About TMC
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC also produces The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
About LumenVox
LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. LumenVox recently released v8.0 of their entire product line, including their award-winning Speech Engine. New features include improved Voice Activity Detection, new support for Mexican and South American Spanish, Canadian French, and Australian/NZ and UK English, as well as updated SISR standard support. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com