LumenVox Awarded 2004 Innovation Award By TMC Labs
San Diego, CA (November 9, 2004)
LumenVox announced today that Technology Marketing Corporation (TMC®)'s TMC Labs division named the Speech Tuner as an Innovation Award winner for 2004.
The Speech Tuner is a complete maintenance tool to improve speech applications based on various ASRs, including LumenVox and Nuance; ScanSoft and many others are planned for the near future. The Speech Tuner is designed to allow companies easy access to their call logs so they may tune their speech application systems and provide their callers with a high-quality, consistent speech application. The Tuner has the ability to automatically rate performance against commonly accepted measures like WER (Word Error Rate), giving an accurate picture of performance, such as average confidence scores, correct versus incorrect responses, in-grammar versus out-of-grammar performance, etc. The speech can be evaluated against the grammar as it was sent to the ASR, and call data can instantly be re-tested and re-scored to see if changes will influence the application's performance.
Keith Herold, Lead Speech Recognition Engineer and architect of the Speech Tuner states, "The adoption and acceptance of the Tuner by the speech industry has been phenomenal. More and more companies see the importance of utilizing the Tuner in-house and demand is even higher for incorporating a wide range of ASRs, VXML and SALT platforms."
"The Speech Tuner is clearly deserving of leadership status in the speech recognition sector of the contact center industry. We're proud to reward their hard work with a TMC Labs Innovation Award this year," said TMC President Rich Tehrani.
According to Tom Keating, CTO and TMC Labs Editorial Director at TMC, "The Innovation Awards exemplify the best and the most unique products and services that this industry has to offer. LumenVox has demonstrated a commitment to quality, and a commitment to the further development of the contact center industry through its Speech Tuner. LumenVox deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of the contact center marketplace."
Press Contact
Laura Kennedy
Director of Communications
(877) 977-0707 - Just say "Laura"
Email: laura@lumenvox.com
About TMC
Since 1972, Technology Marketing Corporation (TMC™) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC™ publishes two magazines: Customer Inter@ction Solutions™ and Internet Telephony™, and the online publications, WifiTelephony.com, The VoIP Developer Channel, Planet PDA™ Magazine and BiometriTech™ Magazine. TMC™ is also the first publisher to test new products in its own on-site laboratories, TMC Labs™, and provide factual and unbiased product reviews. TMC produces INTERNET TELEPHONY™ Conference & Expo, The VoIP Developer Conference™, Speech-World Conference, IP Contact Center Summit, WiMAXcon, and The Global Call Center Outsourcing Summit™. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
About LumenVox
LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. LumenVox recently released v8.0 of their entire product line, including their award-winning Speech Engine. New features include improved Voice Activity Detection, new support for Mexican and South American Spanish, Canadian French, and Australian/NZ and UK English, as well as updated SISR standard support. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com