LumenVox Named Winner in The Sixth Annual Users Choice Awards
San Diego, CA (July 1, 2004)
LumenVox has been named the winner in The Sixth Annual Users Choice Awards, sponsored by CRMAdvocate. The company's Speech Platform was entered in the category of Speech Solutions for CRM.
The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. Awards will be presented throughout 2004 representing applications and services in the areas of Contact Center, Sales, Marketing, Service/Support and CRM Suites.
LumenVox's Speech Platform is an intuitive GUI development tool to rapidly create speech enabled applications and IVRs. It is the foundation of numerous applications including market surveys, order taking, order status, account information, auto-attendants, password resets, and shipment tracking. Chris Lotspeich, Director of Marketing at LumenVox states, "Being a winner of this award means that users of LumenVox's products have seen our quality and want to recognize us for it."
In there sixth year, the Users Choice Awards were the first CRM awards to utilize the users as the judges to identify the products providing the most value. RealMarket was an original founder of the awards and now serves as the program administrator. "In these days where proving ROI is imperative, there is no greater testimony than this. These winners are obviously doing a number of things well to receive such high praise from their customers" stated Gary Lemke, President of RealMarket.
Press Contact
Laura Kennedy
Director of Communications
(877) 977-0707 - Just say "Laura"
Email: laura@lumenvox.com
About CRMAdvocate
CRMAdvocate represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research. In short, the CRMAdvocate program seeks to create a more receptive and larger market for CRM solutions by focusing on success via case studies, success stories and best-in-breed CRM strategies. Currently, CRMAdvocate has more than 1100 success stories that can be search by vertical industry, application, geography, size of installation and keyword.
CRMAdvocate includes an elite list of industry stakeholders: industry analysts, associations, publications, event producers, solution providers, and leading web destinations including Advanstar, AFSMI, Consortium for Service Innovation, CRM Association, CRM Magazine, CRMXchange, DCI, Help Desk Institute, STI Knowledge Help Desk Community, Integrated Solutions Magazine, Peppers and Rogers Group, RealMarket and SearchCRM.
About RealMarket
RealMarket is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, RealMarket allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. RealMarket is headquartered in Indianapolis, Indiana. (www.realmarket.com)
About LumenVox
LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. LumenVox recently released v8.0 of their entire product line, including their award-winning Speech Engine. New features include improved Voice Activity Detection, new support for Mexican and South American Spanish, Canadian French, and Australian/NZ and UK English, as well as updated SISR standard support. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com