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San Diego, CA (March 9, 2004)

LumenVox has won the contact center industry's top award for Best Speech Technology Solution in the 2004 ContactCenterWorld.com Members' Choice Awards. LumenVox won the award for Best Speech Technology Solution in Best in the USA. These awards are unique as users vote for the winners and there are no judging panels. The award program is another first for the contact center industries number one web resource 'ContactCenterWorld.com', a truly global resource that constantly sets the industry standards and attracts over 7,500 unique visitors a day to it's site.

LumenVox develops a suite of speech recognition software that allows a company to design, develop, deploy and maintain most any speech-enabled application. The suite includes the Speech Engine , a low level API, written in C/C++; Speech Platform , an intuitive GUI that provides a drag-and-drop call flow development environment; and the Speech Tuner, a complete maintenance tool that allows a company to perform tuning, testing, and transcription of any speech application. Some of the applications that have been created on LumenVox's platform include a customer satisfaction survey system, order entry, FAQs, auto-attendant, personal assistant, and payment system.

"For the second year we are delighted to have the honor of announcing the best of the best in the industry. These winners all deserve their awards – they stood out from a very crowded market and were open to feedback from their customers in a truly fair and unbiased way. The winners were those who scored exceptionally high marks across a number of areas that are important to customers. Unlike other awards in the industry, no judging panel was involved and only 5 customers per entrant was required. All the entrants should be praised for their efforts and for putting themselves in the spotlight for praise and criticism, by their customers. Interestingly some corporations declined to enter despite some nominations from customers and as a spokesperson for the industry I believe this speaks volumes for the entrants of the 2004 Members Choice Awards!", states Raj Wadhwani, Founder and Editor-in-Chief of ContactCenterWorld.com.

Ed Miller, President of LumenVox states, "Being a winner in the ContactCenterWorld.com Members' Choice awards means that people have seen for themselves the quality of LumenVox's products and want to recognize them for it. This shows we are on the right track and encourages us to continuously provide products that provide real solutions, right now."

Press Contact

Laura Kennedy
Director of Communications
(877) 977-0707 - Just say "Laura"
Email: laura@lumenvox.com

About ContactCenterWorld.com

ContactCenterWorld.com is the world's no.1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 72,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. Active clients of ContactCenterWorld.com include: IEX, Edify Corporation, Nortel Networks, Lucent, Concerto, NICE Systems, Pipkins, GMT, ServiceWare Technologies, eOn Communications, Aspect, and many more. For more details visit www.ContactCenterWorld.com

About The Members' Choice Awards

Launched in the summer of 2002, the Members' Choice Awards are the industry's first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received not the quantity.

About LumenVox

LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. LumenVox recently released v8.0 of their entire product line, including their award-winning Speech Engine. New features include improved Voice Activity Detection, new support for Mexican and South American Spanish, Canadian French, and Australian/NZ and UK English, as well as updated SISR standard support. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com

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