UX Magazine Contributor

LumenVox Awarded "Product of the Year"
Customer Inter@action Solutions® Magazine

San Diego, CA and Norwalk, CT (JAN 6, 2004) — LumenVox announced today that Technology Marketing Corporation (TMC™)'s Customer Inter@action Solutions® magazine (www.cismag.com) has named the Speech Platform as a recipient of a Product of the Year Award for 2003. Customer Inter@action Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.

"It is an honor to have an award bestowed upon us by such an industry leading publication." states Chris Lotspeich, Director of Marketing at LumenVox. "Version 4.0 of the Speech Platform has really provided the product a level of maturity that numerous worldwide companies have adopted. It's a huge complement to have members of the press reward the product and our company for this same growth and feature enhancement."

"LumenVox's Speech Platform is a clear leader in the speech recognition sector. We're proud to reward their hard work and innovation with a Product of the Year Award for 2003," said Nadji Tehrani, chairman of TMC and founder of Customer Inter@action Solutions®.

According to Customer Inter@action Solutions® Group Editor-In-Chief, Rich Tehrani, LumenVox's Speech Platform was selected because it has gone the extra mile to help improve both the customer experience and the ROI for the companies using it.

"Each year, Customer Inter@action Solutions® magazine bestows its Product Of The Year Awards on companies that demonstrate the crème de la crème of technological advancements and application refinements. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials they collected on their own during the past year."

A full list of Product Of The Year winners will appear in the January 2004 issue of Customer Inter@action Solutions® magazine.

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