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San Diego, CA and Fremont, CA (October 7, 2003)

LumenVox, a provider of speech recognition software for telephony applications, in partnership with COHM Technologies and NeoSpeech, announced today that ATA Retail Services has selected LumenVox's Speech Platform , for its new automated merchandise ordering and shipment system servicing more than 800 field merchandising personnel. ATA Retail Services (ATA) is the largest wholesale distributor of non-perishables to supermarkets in the United States, providing direct store delivery to more than 5000 supermarkets in more than 35 states.

Mike Gilson, Vice President of ATA Retail Services states, "By using a speech enabled system, our merchandisers realize significant time savings through 24-hour-a-day telephone access to information, from delivery status to new delivery days and product opportunities. The new system will enable us to continue our rapid growth and at the same time improve the efficiency of our ordering system – without adding additional staff."

As part of ATA's store ordering process, merchandisers in the past visited a store on a weekly or semi-monthly basis, then called in and left a voicemail with the items that needed to be restocked. That voicemail was manually transcribed and the order then sent to a warehouse for processing. Several days later, 25-40% of merchandisers generally placed a follow-up call to learn the status of their order. Under the newly automated system, the merchandiser calls an order into the speech-enabled system, which translates their speech into text and creates a warehouse order within an hour. Once the order is shipped, a Text-to-Speech message is generated so that the merchandiser can easily confirm shipping status. The system also provides a UPS tracking number, enabling workers to easily look up the time and date the merchandise is delivered to the store.

"ATA's system is a perfect example of the efficiencies created by a high quality speech enabled system that is possible for other companies," states Chris Lotspeich, Director of Marketing at LumenVox. "Also, the inclusion of NeoSpeech's VoiceText product, and the development expertise of COHM Technologies, provides the complete solution that ATA requires."

LumenVox's Speech Platform is a GUI-based toolkit that allows speech developers to quickly create their call flow and easily deploy an application. The Platform is supported by LumenVox's Speech Engine and Intel telephony cards.

Press Contact

Laura Kennedy
Director of Communications
(877) 977-0707 - Just say "Laura"
Email: laura@lumenvox.com

About NeoSpeech, Inc.

NeoSpeech, Inc. is a leading provider of speech-enabled solutions based on a suite of best-of-breed core capabilities in speech recognition, speech synthesis, and voice animation. The company offers flexible, innovative products for the mobile, enterprise, entertainment and education markets. The privately-held company, headquartered in Fremont, California, is backed by Voiceware Co., Ltd of Korea. Visit www.neospeech.com for more information on NeoSpeech products, solutions and services.

About ATA Retail Services

ATA Retail Services is the leading provider of Direct Store Delivery of more than 700 household related items to more than 5,000 supermarkets in the United States. Founded in 1991, ATA has experienced dramatic growth over the past five years as more and more supermarkets have elected to partner with ATA. The company operates large warehouses in California and Tennessee to provide to its retail customers with fast, efficient and cost effective service.

About COHM Technologies

COHM Technologies is a total solution provider in the professional development of voice processing solutions and digital voice-over recording services. As a developer of accessible speech technologies, headquartered in Ottawa, Ontario, Canada, COHM develops an easy-to-use suite of natural speech recognition applications. COHM's speech recognition engine recognizes spoken words, in single and multiple word spotting, including translation of spoken word commands returned with text to speech. COHM's three main platform components include captured audio, grammars and vocabulary, and recognized text. The built-in dictionary offers over 120,000 words, including multiple phonetic spellings for many words and robust phonetic speller for proper nouns. You can visit COHM's Voice Processing website at www.cohmtechnologies.com or COHM's Digital Voice-Over recording site at www.cohm.com.

About LumenVox

LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. LumenVox recently released v8.0 of their entire product line, including their award-winning Speech Engine. New features include improved Voice Activity Detection, new support for Mexican and South American Spanish, Canadian French, and Australian/NZ and UK English, as well as updated SISR standard support. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com

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