UX Magazine Contributor

COHM Selects LumenVox for Speech Recognition Requirements

Ottawa, ON (MAR 4, 2003) — Commercial-On-Hold-Marketing Inc. (COHM), a total solution provider of digital voice-over recording services and computer telephony integration, announced today the selection of LumenVox as their speech recognition provider.

COHM will be providing speech recognition functionality within their creative use of voicemail, order entry processing, 800/900 services, marketing, instructional messaging or any other application that is needed for a company. With the inclusion of speech recognition into their current product mix they continue to provide total call processing solutions for their clients, all on one platform.

Brian Lauzon, President of COHM states, "The reason we chose LumenVox's speech technology, was simply because of the flexibility it provides us, as developers. They allow us to have control over the development of call flow, grammars and tuning, while keeping the costs at a respectable level."

Chris Lotspeich, Director of Marketing at LumenVox states, "We are excited about the relationship between COHM and LumenVox. We definitely see, not only a great product mix, but also a great new market that LumenVox will be introduced to."

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