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1 Cleaning Up Log Folders

Introduced with LumenVox version 12.0 was a set of features allowing users to configure extended logging parameters, which can be used to modify the number of backup copies of a log file that are maintained as well as the size of each. A new feature was also…

2 Configuring an HTTP proxy

What is an HTTP proxy? An HTTP (or HTTPS) proxy server is used within a network to act as an intermediary for clients seeking resources from other servers. An example of this type of resource access may be the LumenVox License Server, which uses HTTP or HTTPS…

3 Configuring TTS Sampling Rates

Many of the LumenVox Text-to-Speech voices are offered in two sampling rates: 8KHz and 22KHz. The sampling rate of an audio signal is one of the main determiners in how "good" the signal sounds; a higher sampling rate generally corresponds to a higher quality…

4 E-mail Alerts

E-mail Alerts As of version 9.5.100, the LumenVox products support a standardized method of generating e-mail alerts in the event of a critical error. As of 9.5.100, the only product logging out these sorts of errors is the License Server (other products…

5 Encrypting Call Files

LumenVox software can be configured to produce response files, or .callsre files. These files contain diagnostic tuning information about ASR and TTS interactions that can be later analyzed and used to improve IVR application performance. As of LumenVox version…

6 Firewall Configuration

Firewalls are a common part of network and system configurations these days. Often these are used to protect a home or business network from unwanted connections from the outside, however things are a little more sophisticated these days, and many machines…

7 Heartbleed Bug

Like many other software companies, LumenVox uses the OpenSSL library to provide encryption algorithms and connectivity in a number of areas of its code. There have been a number of questions over time about its reliability given recent Heartbleed and other…

8 Logging Response Files

The LumenVox Speech Engine features the ability to log call data. These logged calls, which are saved with a ‘ .callsre ’ extension, can be used for several reasons. They are often referred to as callsre files or response files. Their primary purpose…

9 Noise Reduction Configurations

Noise Reduction Configurations The LumenVox Speech Engine features several configurations in its handling of noise reduction. Noise reduction is accomplished by taking a sample of the background noise in the audio being streamed to the Engine. As long as…

10 Securing Sensitive Data

Data security is an ongoing concern these days, and because LumenVox software is used in a wide variety of diverse applications, including those that process patient information, banking information and other personal or otherwise sensitive data, we have…

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