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1 Cisco UCCE

LumenVox' speech recognition and synthesis software is compatible with Cisco Unified Contact Center Enterprise (UCCE) using the MRCP interface. After installing the UCCE system, and confirming that it is functional, you need to configure the MRCP interface…

2 Cisco UCCX

LumenVox' speech recognition and synthesis software is compatible with Cisco Unified Contact Center Express (UCCX) using the MRCP interface. After installing the UCCX system, and confirming that it is functional, you need to configure the MRCP interface that…

3 UCCX Script Editor Confirmation

Working with the UCCX Script Editor When working with the Cisco UCCX Script Editor tool, there are several configurable steps available to users, allowing scripts to be configured to control overall call flow, including IVR functionality with ASR and TTS…

4 UCCX Script Editor Get Digits

Working with the UCCX Script Editor When working with the Cisco UCCX Script Editor tool, there are several configurable steps available to users, allowing scripts to be configured to control overall call flow, including IVR functionality with ASR and TTS…