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Genesys

1 GVP 8.5 Featured

Setting up Genesys to work with LumenVox is done through the Genesys Administrator web page. The LumenVox media server will interact with the Genesys Media Control Platform (MCP) service. Automatic speech recognition (ASR) and text-to-speech (TTS) resources…

2 GVP 7.6

The Lumenvox Speech Recognition Engine works with the Genesys Voice Platform version 7.6. This has been confirmed by LumenVox and by additional user testing. In order to begin this integration, you should already have a working Genesys Voice Platform, tested…

3 GVP 8.5 ASR Setup

Create Application Template First, you need to create a new Application Template. In the Genesys Administration web page, go to the Provisioning Tab. Under Environment on the left hand side navigation, open Application Templates. Click the New button to create…

4 GVP 8.5 TTS Setup

Create Application Template First, you need to create a new Application Template. In the Genesys Administration web page, go to the Provisioning Tab . Under Environment on the left hand side navigation, open Application Templates . Click the New button to…