Browse
 
Tools
Rss Categories

Renewing Software Maintenance for Perpetual Licenses

Reference Number: AA-01509 Views: 5406 0 Rating/ Voters

LumenVox licenses are perpetual licenses, but each license has a "software maintenance expiration date" associated with it. This date restricts which version of the software can be used with the license and reflects whether the license has a valid software maintenance contract associated with it. In order to use a new version of the LumenVox software, a license must have a maintenance expiration date that is equal to or newer than the build date of the software.

In other words, in order to use the latest release of LumenVox, you must have current software maintenance and from time to time must update your installed licenses whenever you purchase or renew a maintenance contract.

Our website allows you to update this software maintenance fee by clicking on the Renew Maintenance button on the right side of the Main Menu in your account. If you do not have a Renew Maintenance button, then your all of your licenses' maintenance should be up to date.

Our website allows you to update the entire balance of maintenance associated with all of licenses of a single purchase. In some cases, you may want to only update the licenses associated with a particular Deployment. If this is the case, please contact your LumenVox Sales Representative.


Downloading New License Files


Before you can renew the installed license file, you must first login to your account on the LumenVox Customer Portal. Click on "My Licenses" from the menu and then find the deployment associated with the license you are going to renew. Click the "Download License" button next to the deployment to download the latest copy of the license.

Renewing Licenses on Linux


If you are running version 10.2 or later, you may use the LumenVox Dashboard from a Windows machine to renew licenses. See the "Installing Licenses on Windows" section below for more details.

To use the command line interface to renew licenses (required in versions 10.1 and older), use the following command:

/usr/bin/lv_license_manager -w Licensefile

where Licensefile is the path to the renewed license file you downloaded earlier.

You may now use your licenses with the most current LumenVox Products.

Installing Licenses on Windows


10.2

To use the LumenVox Dashboard,

  1. The LumenVox Manager needs to be installed and run on the machine with the License Server.
  2. The LumenVox Dashboard needs to be installed and run on a windows machine.
  3. Verify that the License Server is running on the machine where licenses are going to be installed.
  4. Go to the Licensing View in the LumenVox Dashboard.
  5. If the machine with the License Server has not already been added to the LumenVox Dashboard's Machine list displayed in the upper frame:
    1. Add the machine with the License Server by right clicking on the upper frame in the Licensing View and selecting Add Machine.
    2. Enter the Machine Name, IP Address and LumenVox Manager Service Port number in the General tab.
    3. Enter the Username and Password in the Security tab if the LumenVox Manager on the machine with the License Server has been set up in authentication mode. The mode can be verified by looking at the configuration settings of the LumenVox manager on the machine with the License Server.
  6. Select the machine with the License Server in the upper frame.
  7. Right click on Licenses in the lower frame and select Renew License.
  8. Follow the Licensing Wizard providing it with the location of the License file.

You may now use your licenses with the most current LumenVox Products. If the Client is on a different computer from the License Server, you will want to configure where the Client checks for licenses.


10.1 and prior

To install the license you just downloaded, you must first connect to the License Server:

  1. Go to Start > Programs > LumenVox > License Server > License Administrator.
  2. Type in the License Server's IP address. If the License Server is running on the machine you are using, the local machine's IP address is 127.0.0.1.
  3. Click "Connect." The server status should change to "Connected."

Once you have connected to the License Server, you need to install the license:

  1. Click "Renew license."
  2. Select the license file just downloaded from the Web site.
  3. The license should be renewed.

You may now use your licenses with the most current LumenVox Products. If the Client is on a different computer from the License Server, you will want to configure where the Client checks for licenses.